Global Energy Software Support Specialist

Quorum Software; Bogotá ciudad; Hybrid; COP 42,000,000 - 60,000,000; Full time

Job summary

Quorum Software seeks a Support Consultant in Bogotá, Colombia, to join our hybrid-work team focusing on technical support for energy software products. You will triage issues, document defects, and work with product and engineering to resolve complex customer incidents.

The role requires strong English communication, cross-functional collaboration, and after-hours on-call rotation. The ideal candidate has a degree in IT/CS/Math and up to 3 years in solution support or implementation, with

Qualifications

• Bachelor's degree or higher in IT/CS/Math or equivalent.
• Up to 3 years of experience in delivering solution support or implementation.
• Strong written and verbal communication in English, with ability to interact with global teams.

Responsibilities

• Triage customer-reported issues and document defects within SLA.
• Collaborate with product and engineering to describe incidents in detail.
• Assist in configuration, testing, and enhancements of software changes.
• Provide timely first response and updates to customers; resolve incidents.

Skills

English fluency

Interpersonal skills

Team player

Problem solving

Education

Bachelor's degree in IT/CS/Math

Tools

Jira

Salesforce Service Cloud

ServiceNow

Java

PL/SQL

AWS

Azure

ITIL knowledge

Job description

Quorum Software seeks a Support Consultant in Bogotá, Colombia, to join our hybrid-work team focusing on technical support for energy software products. You will triage issues, document defects, and work with product and engineering to resolve complex customer incidents.

The role requires strong English communication, cross-functional collaboration, and after-hours on-call rotation. The ideal candidate has a degree in IT/CS/Math and up to 3 years in solution support or implementation, with