Global Customer Success & Operations Leader

Deel; Colombia; Presencial; COP 217.405.000 - 341.636.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Additional perks and benefits based on

Flexible working office membership

Descripción de la vacante

Deel is a leading global payroll and HR platform empowering teams across 150+ countries. You will manage a broad customer portfolio, act as trusted advisor, and translate client needs into product and operations improvements.

The role emphasizes data-driven insights, cross-functional collaboration, and high accountability in a fast-paced, global environment. Deel values diversity and inclusion across all markets.

Formación

• Minimum 4+ years of relevant work experience, including client-facing experience.
• Experience in fast-growth environments or top-tier consultancies is a plus.
• Ability to build relationships and manage stakeholders.
• Strong data-driven decision-making and analytical mindset.

Responsabilidades

• Manage a diverse portfolio of accounts within the market segment.
• Identify and flag risks that could lead to churn and coordinate with internal teams.
• Build relationships with key stakeholders and conduct regular business reviews.
• Be the voice of the customer by collecting feedback and directing it to internal teams.
• Provide a high-quality customer experience day-to-day.
• Coordinate with internal teams to ensure timely responses to requests.
• Drive adoption of platform features to improve retention and value.

Conocimientos

Client-facing

Relationship building

Data analysis

Problem solving

Communication

Cross-functional collaboration

Growth mindset

Calm under pressure

Herramientas

SQL

Descripción del empleo

Deel is a leading global payroll and HR platform empowering teams across 150+ countries. You will manage a broad customer portfolio, act as trusted advisor, and translate client needs into product and operations improvements.

The role emphasizes data-driven insights, cross-functional collaboration, and high accountability in a fast-paced, global environment. Deel values diversity and inclusion across all markets.