Forward Deployment Engineer

DBSync Inc.; Colombia; Remote; COP 90,000,000 - 150,000,000; Full time

Job summary

DBSync Inc. is seeking a Forward Deployment Engineer to bridge engineering, business analysis, and customer success in a Colombia-facing role. You will deploy AI-driven solutions, automate workflows, and integrate SaaS apps, shaping the product with client feedback.

Ideal candidates have 4–8 years in customer-facing tech roles, strong coding skills (Python/Java/Go), and experience with SaaS APIs, CI/CD, and BI tools. Remote LATAM work is supported with U.S.-shift hours.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field — or equivalent demonstrated experience shipping production integrations.
• 4-8 years in a customer-facing technical role where you personally wrote and owned the code (Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Implementation Engineer, or similar).
• Strong coding ability (Python, Java, Go, or similar) — able to build and debug real integration logic, not just configure a UI.
• Deep familiarity with SaaS systems, REST/SOAP APIs, webhooks, and authentication patterns (OAuth, API keys, SSO basics).
• Experience with workflow automation platforms, CI/CD, and basic observability/monitoring tools.
• Comfortable with SQL and at least one BI tool (Looker, Tableau, Superset) for validating data and demonstrating impact.
• Demonstrated ability to operate independently in ambiguous, loosely-scoped situations and drive to a working solution.
• Excellent communication skills — able to run a discovery workshop, explain a technical trade‑off to a non-technical stakeholder, and write clear documentation.

Responsibilities

• Customer Discovery: Conduct structured workshops with client stakeholders to capture workflows, pain points, and desired outcomes.
• Solution Design: Translate business requirements into technical workflows, automations, and integrations.
• Deployment Execution: Configure, test, and deploy solutions, ensuring seamless go-live and adoption.
• Workflow Automation: Build and customize automations using APIs, scripts, or low-code platforms.
• Technical Troubleshooting: Diagnose integration issues, resolve blockers, and iterate based on client feedback.
• Customer Advocacy: Serve as the technical expert during onboarding and beyond, ensuring long-term customer success.
• Feedback Loop: Provide insights from deployments to product and engineering teams to shape roadmap priorities.

Skills

Python

Java

Go

REST APIs

SQL

BI tools

Excellent communication

Education

Bachelor's degree in Computer Science or related field

Tools

CI/CD

Observability tools

Job description

Are passionate about technology, wake up every morning to experiment, learn and develop new solutions!

You Will

• Work on latest edge Cloud computing to solve difficult, manual and repeatable tasks for users adopting Cloud technologies like AWS, Salesforce, Microsoft and more
• Use the latest trends on building SaaS applications using multitenancy, scalability large data volumes / Big Data and more
• Develop and expand our portfolio to support most popular Cloud apps (200+)
• Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.

About Us

At DBSync we provide opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.

Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit!

If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!

Our Value System

• We genuinely care
• We do not waste time on manual or mundane task
• We own it
• We are experts on what we do
• We win together

DBSync has been:

• We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023.
• Based on the reviews G2 has awarded DBSync following badges.

- Best Relationship- Winter 2024

- Best Results - Winter 2024

- Best Usability - Winter 2024

You

Are passionate about technology, wake up every morning to experiment, learn and develop new solutions!

You Will

• Work on latest edge Cloud computing to solve difficult, manual and repeatable tasks for users adopting Cloud technologies like AWS, Salesforce, Microsoft and more
• Use the latest trends on building SaaS applications using multitenancy, scalability large data volumes / Big Data and more
• Develop and expand our portfolio to support most popular Cloud apps (200+)
• Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.

About Us

At DBSync we provide opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.

Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit!

If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!

Our Value System

• We genuinely care
• We do not waste time on manual or mundane task
• We have a fun environment
• We own it
• We are experts on what we do
• We win together

DBSync has been:

• We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023.
• Based on the reviews G2 has awarded DBSync following badges.

- Best Relationship- Winter 2024

- Leader Americas Winter 2024

- Best Results - Winter 2024

- Best Usability - Winter 2024

About the Role

The Forward Deployment Engineer (FDE) is a hybrid role at the intersection of engineering, business analysis, and customer success. Acting as the bridge between product teams and enterprise clients, FDEs ensure smooth deployment of AI-driven solutions, workflow automation, and SaaS integrations. They combine technical expertise with business acumen to translate client needs into production-ready solutions that drive measurable impact.

Roles and Responsibilities

• Customer Discovery: Conduct structured workshops with client stakeholders to capture workflows, pain points, and desired outcomes.
• Solution Design: Translate business requirements into technical workflows, automations, and integrations.
• Deployment Execution: Configure, test, and deploy solutions, ensuring seamless go-live and adoption.
• Workflow Automation: Build and customize automations using APIs, scripts, or low-code platforms.
• Technical Troubleshooting: Diagnose integration issues, resolve blockers, and iterate based on client feedback.
• Customer Advocacy: Serve as the technical expert during onboarding and beyond, ensuring long-term customer success.
• Feedback Loop: Provide insights from deployments to product and engineering teams to shape roadmap priorities.

Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field — or equivalent demonstrated experience shipping production integrations.
• 4-8 years in a customer-facing technical role where you personally wrote and owned the code (Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Implementation Engineer, or similar).
• Strong coding ability (Python, Java, Go, or similar) — able to build and debug real integration logic, not just configure a UI.
• Deep familiarity with SaaS systems, REST/SOAP APIs, webhooks, and authentication patterns (OAuth, API keys, SSO basics).
• Experience with workflow automation platforms, CI/CD, and basic observability/monitoring tools.
• Comfortable with SQL and at least one BI tool (Looker, Tableau, Superset) for validating data and demonstrating impact.
• Demonstrated ability to operate independently in ambiguous, loosely-scoped situations and drive to a working solution.
• Excellent communication skills — able to run a discovery workshop, explain a technical trade‑off to a non-technical stakeholder, and write clear documentation.

Strongly Preferred

• Hands-on experience with LLM/agentic frameworks (LangChain, LangGraph, CrewAI, or similar) and applying them to real workflow or data problems.
• Experience with RAG pipelines, prompt/eval design, or AI observability and guardrails.
• Prior experience embedded on-site with enterprise clients during implementation.

Nice to Have

• Background in consulting or early-stage startup environments (frequently correlates with FDE success due to comfort with ambiguity and ownership).
• MBA preferred.

Location: Colombia (Remote, LATAM region)

Shift Timings: U.S. Shift (8:00 AM CST - 5:00 PM CST)

For more information about DBSync, visit www.mydbsync.com.

Video: https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB