Financial Operations Supervisor

EXL; Bogotá ciudad; Presencial; COP 48.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

EXL is seeking an experienced Financial Operations Supervisor to oversee day-to-day F&A operations, drive process excellence, and lead a high-performing team.

The role requires advanced expertise in Accounts Payable and prior team leadership experience overseeing a large group in a shared services environment. Strong analytical skills, client management, and a drive for continuous improvement are essential.

Formación

• 5+ years of Finance & Accounting experience.
• Strong hands-on knowledge of AP, AR, and General Accounting.
• Experience leading teams in BPO or Shared Services.
• Excellent analytical and reporting capabilities.
• Advanced stakeholder and client management skills.

Responsabilidades

• Lead overall Finance & Accounting operations and manage daily service delivery.
• Oversee and optimize Accounts Payable, Accounts Receivable, and General Accounting processes.
• Manage client and stakeholder relationships, ensuring high service levels.
• Handle escalations and drive effective communication with stakeholders.
• Develop and track operational metrics, KPIs, and performance reports weekly, monthly, and quarterly.
• Monitor productivity, SLA compliance, quality standards, and team performance.
• Prepare MIS reports, dashboards, and operational reviews.
• Drive continuous improvement and quality initiatives across the operation.
• Identify process inefficiencies and implement solutions to strengthen controls.
• Conduct quality audits and client reporting activities.
• Coach, mentor, and develop team members to enhance performance.
• Provide ongoing training and support on process updates and best practices.

Conocimientos

AP

AR

General Accounting

Financial Ops Mgmt

Leadership

Educación

Finance/Accounting degree

Descripción del empleo

About the Role

We are seeking an experienced Financial Operations Supervisor with strong leadership skills and extensive Finance & Accounting knowledge to oversee day-to-day operations, drive process excellence, and lead high-performing teams.

This position requires advanced expertise in Accounts Payable (AP) and prior team handling experience (more than 15 people), which are critical components of the role.

Key Responsibilities

• Lead overall Finance & Accounting (F&A) operations and manage daily service delivery.
• Oversee and optimize Accounts Payable, Accounts Receivable, and General Accounting processes.
• Manage client and stakeholder relationships, ensuring high levels of service and satisfaction.
• Handle escalations and drive effective communication with internal and external stakeholders.
• Develop and track operational metrics, KPIs, and performance reports on a weekly, monthly, and quarterly basis.
• Monitor productivity, SLA compliance, quality standards, and team performance.
• Prepare MIS reports, dashboards, and operational reviews.
• Drive continuous improvement and quality initiatives across the operation.
• Identify process inefficiencies and implement solutions to strengthen controls and increase operational efficiency.
• Conduct quality audits and client reporting activities.
• Coach, mentor, and develop team members to enhance performance and career growth.
• Provide ongoing training and support on process updates and best practices.

Qualifications & Experience

Graduate or Postgraduate degree in Finance, Accounting, or a related field.

5+ years of relevant Finance & Accounting experience.

Strong hands-on knowledge of:

• Accounts Payable (AP)
• Accounts Receivable (AR)
• General Accounting
• Financial Operations Management

Previous experience leading teams in a BPO or Shared Services environment.

Proven people management and team leadership experience.

Required Skills

• Strong analytical and reporting capabilities.
• Advanced stakeholder and client management skills.
• Ability to coach, mentor, and provide constructive feedback.
• Strong customer service and quality orientation.
• Leadership and motivational skills.
• Ability to prioritize and manage multiple operational activities in a challenging environment.
• Results-driven mindset with a focus on continuous improvement.