FBS CRM Solution Architect
Capgemini
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Benefits offered by this job
Job summary
Qualifications
- 9+ years of experience in a similar role.
- Full fluency in English is required.
- Experience in Insurance is a plus.
- Salesforce CRM implementation experience.
- Experience with new technologies (AI, Automation).
Responsibilities
- Develop and govern the technical architecture roadmap.
- Lead architectural design for various platforms.
- Integrate predictive analytics to enhance user experience.
- Oversee platform leadership for Salesforce, Marketing Automation, and Commissions systems.
- Drive AI/automation initiatives and data-driven decisions.
Skills
Education
Tools
Job description
1 day ago Be among the first 25 applicants
This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
MX$1.00/yr - MX$1.00/yr
FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Farmers Insurance is seeking a strategic and experienced Senior Domain Architect to lead the transformation of our Distribution, Marketing, and Agency technology ecosystem, including CRM, MarTech, Agency Management, Commissions, and Agency Services platforms. This role is pivotal in driving innovation through AI and automation, enabling seamless agent and customer experiences, operational efficiency, and data-driven decision-making.
- Develop and govern the technical architecture roadmap for Distribution, Marketing, and Agency domains. (PLUS)
- Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms
- Evaluate emerging technologies, including AI/ML models, RPA (Robotic Process Automation), and intelligent data platforms, to modernize capabilities
- Create reference architectures and reusable patterns for CRM, MarTech, and agency systems
- Architect end-to-end solutions that incorporate AI-driven personalization, automated workflows, data integrity, and secure integrations
- Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency
- Lead governance sessions to ensure alignment with enterprise standards and strategic vision
- Salesforce: Design intelligent solutions for lead management, campaign orchestration, agent productivity, and customer engagement. (Desirable)
- Marketing Automation: Architect platforms for segmentation, targeting, A/B testing, and real-time analytics
- Agency Management & Commissions: Automate agent onboarding, compensation processing, and service workflows using AI and workflow engines
- AI & Automation: Integrate predictive analytics, chatbots, and intelligent routing to enhance agent and customer experiences
- Integration: Build unified data flows across Salesforce, MarTech, agency systems, and enterprise platforms
- +9 Years of experience in a similar role
- BS in Computer Science or similar
- Previous experience in Insurance (PLUS)
- Full English Fluency (MUST)
- Salesforce CRM Implementation
- Experience with any CRM implementation
- Experience with new technologies (AI, Automation)
- Salesforce Certified Application Architect or System Architect. (Very Desirable)
- Certifications in marketing automation or agency platforms. (New technologies, AI, automation, self-service, agency on boarding)
- ITIL v4 certification (Desirable)
- Knowledge of contact center technologies and omnichannel routing (Very Desirable)
- Experience leading cloud migrations and modernization initiatives. AWS Mainly
- Communication Skills, Stakeholder Management
- A competitive salary and performance-based bonuses
- Comprehensive benefits package
- Flexible work arrangements (remote and/or office-based)
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Paid Time Off
- Training & Development opportunities in partnership with renowned companies
- Director
- Full-time
- Information Technology
- IT Services and IT Consulting
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