Expert Project Manager, Customer Implementations

Dhl Global Forwarding (Colombia) S.A.S.; Girardot; On-site; COP 198,695,000 - 298,043,000; Full time

Job summary

DHL Global Forwarding (Colombia) S.A.S. is seeking an Expert - Project Manager IMPAT (Business Support) to lead complex customer implementations from planning to stabilization. The role emphasizes liaison with multiple internal teams to ensure successful onboarding and utilization of logistics systems.

The candidate will manage projects end-to-end, drive continuous improvements, and mentor team members while coordinating with local and global stakeholders to meet requirements and timelines.

Qualifications

• Bachelor’s degree or equivalent experience/qualification.
• 2-3 years experience with demonstrated leadership on complex projects.
• Strong communication and presentation skills.
• Relationship building and interpersonal skills; organization and prioritisation.
• Problem-solving and adaptability; stakeholder collaboration and project leadership.

Responsibilities

• + Executes projects according to internal procedures and standard methodology.
• + Defines detailed local implementation plans for complex projects.
• + Manages individual tasks and deliverables within the plan.
• + Validates customer needs and ensures they are met.
• + Ensures milestones are delivered on time and risks are managed.
• + Identifies and resolves complex issues with cross-functional teams.
• + Leads Hypercare activities and communicates progress to stakeholders.
• + Conducts post-implementation reviews and shares improvements.

Skills

Logistics knowledge

Project management

Stakeholder management

Communication

Analytical skills

Workshop facilitation

Presentation skills

MS Office

English fluency

Spanish fluency

Education

Bachelor's degree

Tools

MyDHLi

Sales360

Job description

DHL Global Forwarding (Colombia) S.A.S. is seeking an Expert - Project Manager IMPAT (Business Support) to lead complex customer implementations from planning to stabilization. The role emphasizes liaison with multiple internal teams to ensure successful onboarding and utilization of logistics systems.

The candidate will manage projects end-to-end, drive continuous improvements, and mentor team members while coordinating with local and global stakeholders to meet requirements and timelines.