ERP & CRM Implementation Consultant

Trajectory-Inc.; Bogotá; On-site; COP 48,000,000 - 72,000,000; Full time

Job summary

Trajectory Inc. is expanding in Colombia and seeks a consultant to participate in full-cycle implementation projects, from requirements gathering to post go-live support, across ERP, CRM, and integration projects.

You will map business processes, document functional specs, interact with customers and internal teams, and help drive adoption and continuous improvement while leveraging NetSuite and related platforms.

Qualifications

• Bachelor's degree in accounting, business management, CS, information systems or related field.
• 1 year of relevant consulting or industry experience.
• English proficiency C1 - Advanced.
• Excellent oral and written communication and presentation skills.
• Teamwork, adaptability and capacity of fastest learning.
• Experience with customer relationships.

Responsibilities

• Participate in training programs related to business platforms, solutions, and processes to understand their functionality, capabilities, and value proposition for customer needs.
• Participate in full-cycle implementation projects, from requirements gathering and initial analysis to post go-live support.
• Participate in business process mapping, analysis, and requirements gathering sessions with new and existing customers.
• Understand customer needs and support gap analysis between business requirements and proposed solution capabilities.
• Participate in the preparation of functional, technical, and project scope documentation, providing proposed solutions for customer validation and approval.
• Participate in project effort estimation, planning activities, and scope definition.
• Configure, implement, and deploy technology solutions aligned with business needs, operational processes, and applicable regulatory requirements.
• Participate in the creation of test cases, test planning, and user validation or acceptance testing sessions.
• Identify, analyze, and support the resolution of issues arising during configuration, implementation, or solution adoption phases.
• Provide post-implementation support to encourage solution adoption, optimization, and continuous improvement.
• Maintain regular communication with customers, subject matter experts, and internal teams, attending project meetings and reporting progress, risks, and deliverables.
• Act as a trusted advisor for clients and internal teams, providing guidance, consulting, and support according to project and business needs.

Skills

English Proficiency C1

Clear communication

Presentation skills

Teamwork

Fast learning

Customer relationships

Education

Bachelor's Degree (Accounting, Business Management, CS, Information Systems, or related)

Tools

NetSuite

Job description

Trajectory Inc. is expanding in Colombia and seeks a consultant to participate in full-cycle implementation projects, from requirements gathering to post go-live support, across ERP, CRM, and integration projects.

You will map business processes, document functional specs, interact with customers and internal teams, and help drive adoption and continuous improvement while leveraging NetSuite and related platforms.