Employee Services Manager, HR Service Desk

ScotiaGBS Colombia del grupo Scotiabank; Bogotá; Vor Ort; COP 60.000.000 - 90.000.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Diverse, multicultural environment

Benefits for financial and emotional-w

Zusammenfassung

ScotiaGBS Colombia del grupo Scotiabank is seeking a Manager, Employee Services to manage HR service delivery for employees, dependents, retirees, and candidates. The role emphasizes handling high-quality responses, coaching on complex inquiries, and guiding users on HR self-service tools.

The position requires prior service-center experience, strong knowledge of bank policies, and advanced English. The environment is growth-focused, diverse, and dynamic with wellbeing benefits and competitive

Qualifikationen

• Undergraduate HR-related program or technical/professional HR graduate.
• Experience in a service center or call center environment.
• Deep understanding of bank policies and procedures.
• Exceptional written and verbal communication skills. English level advanced.
• Ability to adapt to changing work environments.

Aufgaben

• Provides effective responses to HR inquiries from employees, dependents, retirees, candidates, Contingent Workers, etc., regarding HR policies and procedures.
• Assesses complexity of inquiries and coaches or escalates as needed for resolution.
• Acts in advisory role by supporting HR systems users and promoting self-service usage.
• Strives for excellence in understanding requests, streamlining service delivery, and identifying next steps.
• Uses knowledge and case management systems to respond to, document, and monitor inquiries.

Kenntnisse

Communication skills

English proficiency

Customer service

Adaptability

Ausbildung

Undergraduate HR-related program

Technical/Professional HR graduate

Jobbeschreibung

ScotiaGBS Colombia del grupo Scotiabank is seeking a Manager, Employee Services to manage HR service delivery for employees, dependents, retirees, and candidates. The role emphasizes handling high-quality responses, coaching on complex inquiries, and guiding users on HR self-service tools.

The position requires prior service-center experience, strong knowledge of bank policies, and advanced English. The environment is growth-focused, diverse, and dynamic with wellbeing benefits and competitive