Global HR Services Advisor

Scotiabank; Bogotá ciudad; On-site; COP 13,392,000 - 26,784,000; Full time

Job summary

ScotiaGBS in Bogota, Colombia seeks an aspiring HR Service Desk professional to respond to inquiries and provide coaching on HR processes. You will support employees, dependents, retirees, and candidates via email, on-demand, and telephony, ensuring timely, accurate answers in line with SOPs and SLAs.

The role emphasizes customer-focused service, usage of knowledge and case management systems, and collaboration with the Employee Services team.

Qualifications

• At least an undergraduate student in HR related programs or a technical/professional HR graduate.
• Strong written and verbal communication in English and Spanish.
• Ability to manage multiple inquiries with deadlines and maintain confidentiality.

Responsibilities

• Respond to HR service inquiries via email, on demand, and phone in alignment with SOPs and SLAs.
• Provide coaching on HR processes and escalate complex issues as needed.
• Support end-user HR systems usage and promote self-service functionalities.
• Document inquiries and maintain knowledge and case management records.
• Collaborate with Manager, Employee Services to improve processes and service delivery.

Skills

Customer service experience

Bilingual English/Spanish

Strong communication skills

Relationship management

Education

Undergraduate student in HR related programs

Technical or Professional graduate in HR related programs

Job description

ScotiaGBS in Bogota, Colombia seeks an aspiring HR Service Desk professional to respond to inquiries and provide coaching on HR processes. You will support employees, dependents, retirees, and candidates via email, on-demand, and telephony, ensuring timely, accurate answers in line with SOPs and SLAs.

The role emphasizes customer-focused service, usage of knowledge and case management systems, and collaboration with the Employee Services team.