Dynatrace Platform Engineer

Rhondos; Colombia; Remote; COP 95,490,000 - 127,320,000; Full time

Benefits offered by this job

Remote-first

Company-provided equipment

Certification training budget

Job summary

Rhondos Inc. is seeking a Dynatrace Platform Engineer, Latin America, to join our Professional Services Team.

In this client-facing role you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-prem environments, including SAP observability via PowerConnect. You will onboard applications and cloud workloads (AWS/Azure/GCP) for full-stack monitoring, design dashboards, and lead troubleshooting with Davis AI insights.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent practical experience.
• 1-3 years in Application Performance Management (APM), observability, or related IT infrastructure roles.
• 1+ years hands-on Dynatrace implementation/administration.
• Experience with at least one cloud platform (AWS, Azure or GCP) and containerization (Docker, Kubernetes).
• Knowledge of one or more programming languages (Java, .NET, Python, JavaScript).
• Understanding of distributed systems, microservices and modern web app architectures.
• Strong analytical and problem-solving skills; able to translate findings for non-tech stakeholders.

Responsibilities

• Lead PowerConnect App implementation, configuration, and customization within Dynatrace.
• Customize and maintain PowerConnect dashboards, logs, and metrics for SAP landscapes.
• Onboard applications, infra, and cloud workloads for full-stack monitoring.
• Design and maintain dashboards, alerting, workflows, and analytics using Dynatrace tools.
• Monitor performance, perform root-cause analysis and leverage Davis AI insights.
• Configure Dynatrace monitoring (Synthetic, RUM, APM, Log Monitoring).
• Conduct health assessments, architecture reviews, and provide best-practice recommendations.
• Integrate Dynatrace with ITSM and collaboration tools (ServiceNow, Jira, Slack).
• Support OpenTelemetry and distributed tracing initiatives across microservices.
• Collaborate with Product teams, mentor junior consultants, and lead enablement sessions.

Skills

Bilingual EN/ES

APM knowledge

Analytical skills

Education

Bachelor's degree in CS/IT/Engineering

Tools

Dynatrace

Cloud platforms (AWS/Azure/GCP)

Docker & Kubernetes

Jira/ServiceNow

Job description

• Bilingual (English/Spanish)

Rhondos Inc. is looking for a Dynatrace Platform Engineer, Latin America to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

Key Responsibilities

• Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments
• Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes
• Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring
• Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail
• Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights
• Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps
• Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations
• Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack
• Support OpenTelemetry and distributed-tracing initiatives across microservices architectures
• Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability
• Lead customer and internal enablement workshops, training sessions, and operations review meetings
• Maintain clear technical documentation, implementation guides, and runbooks
• Mentor junior consultants and contribute to internal observability standards and best practices

Requirements

Required Qualifications

• Bilingual (English/Spanish)
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles
• 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling)
• Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript)
• Solid understanding of distributed systems, microservices, and modern web application architectures
• Strong analytical and problem-solving skills, with the ability to diagnose complex performance issues under pressure
• Excellent written and verbal communication skills, including the ability to translate technical findings into business impact for non-technical stakeholders

Preferred Qualifications

• Dynatrace Certified Associate or Dynatrace Certified Professional certification
• Prior consulting, client-facing, or project management experience
• Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection
• Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools
• Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible)
• Exposure to relational database technologies (Oracle, SQL Server, DB2)
• ITIL Foundation certification

Benefits

• Employment for this role is structured through an Employer of Record (EOR) in your country of residence
• Full statutory benefits and entitlements for the country of residence — including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable
• Competitive base salary of 30,000-40,000 USD/year plus performance-based incentives
• Paid PowerConnect and SAP certification training and professional development budget
• We also offer:
• A fully remote-first working environment with genuine flexibility
• Company-provided equipment
• Direct exposure to a global enterprise customer base
• A small, high-caliber team where your work has immediate impact
• The opportunity to grow with a profitable, product-led company in an expanding market