Digital Engagement Manager | LATAM

eStoreLabs; Colombia; Presencial; COP 8.000.000 - 16.000.000; Jornada completa

Descripción de la vacante

eStoreLabs in Colombia is seeking a skilled Digital Engagement and Project Manager to lead cross-functional content projects for global brands. You will coordinate assets, briefs and timelines with agencies and internal teams across markets.

The role emphasizes stakeholder management, on-time delivery and quality across the end-to-end content production lifecycle, with opportunities to influence campaigns and expand multichannel initiatives.

Formación

• 3+ years in digital engagement, account management, or similar role.
• Experience in pharma/healthcare or regulated industries.
• Hands-on creation and production of digital assets.
• Experience working with creative or agency teams.

Responsabilidades

• Own cross-functional digital content projects from briefing to delivery.
• Coordinate assets with agencies and internal teams.
• Translate stakeholder needs into clear briefs and plans.
• Manage multiple projects across international markets.
• Identify risks and ensure on-time visibility of status.

Conocimientos

Project management

Stakeholder management

Account management

Content production

Agency collaboration

Communication skills

Herramientas

Asana

Jira

Monday.com

Descripción del empleo

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

About The Role

• Act as a key point of contact for stakeholders, building strong relationships and ensuring a positive client experience.
• Manage multiple digital content and marketing projects from briefing through production, review, approval and delivery.
• Coordinate the creation and adaptation of digital assets, ensuring high quality and alignment with requirements and timelines.
• Work closely with creative and digital agencies and internal production teams.
• Translate stakeholder needs into clear briefs, project requirements and actionable next steps.
• Act as a bridge between stakeholder needs and delivery teams, ensuring alignment between requirements, priorities and execution.
• Coordinate cross-functional teams and ensure effective communication across stakeholders, markets and time zones.
• Proactively identify risks, dependencies and blockers and drive their resolution.
• Ensure visibility of project status, priorities and deliverables using relevant project management tools.
• Support continuous improvement of content production and stakeholder management processes.

What We're Looking For

• 3+ years of experience in digital engagement, account management, client services, project management, marketing operations or a similar role.
• Experience working in the pharmaceutical, healthcare or another regulated industry.
• Hands-on experience with digital/marketing asset creation and production.
• Proven experience working with creative, digital or communications agencies.
• Strong stakeholder and client management skills, with the ability to work confidently with different levels of seniority.
• Experience managing multiple projects and priorities in an international environment.
• Strong understanding of the end-to-end content production lifecycle, including briefing, creation, review, approval and localization.
• Ability to see the bigger picture, connect different activities and stakeholders, and understand how day-to-day execution supports broader client and business objectives.
• Strong customer-oriented mindset and commitment to high-quality delivery.
• Ability to work effectively in a dynamic, fast-paced and sometimes ambiguous environment.
• Excellent communication, organization and problem-solving skills.

Nice to Have

• Experience with omnichannel or customer engagement initiatives.
• Experience working across multiple markets.
• Familiarity with pharmaceutical content review and approval processes.
• Experience with Agile or other structured ways of working.
• Experience with tools such as Asana, Jira, Monday.com or similar.

What You Can Expect

• Opportunity to work with a global pharmaceutical organization.
• International and multicultural environment.
• Exposure to digital engagement, content production and omnichannel initiatives.
• Collaboration with global stakeholders, creative teams and agencies.

What We Offer

• Cooperation based on a B2B contract or contract of service through the professional Deel platform for international cooperation
• 26 paid days off from service provision plus Bank holidays as paid days off
• Opportunity to work with international brands and to participate in exciting global project
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• Training in eCommerce and development opportunities
• Yearly performance bonus or salary raise

Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR person
• Step 3 Recruitment interview with a direct manager
• Step 4 Preparing and presenting recruitment task