Devops Engineer

Sutherland; Bogotá; Presencial; COP 111.600.000 - 200.880.000; Jornada completa

Descripción de la vacante

NiCE in Colombia seeks a Cloud DevOps & Applications Operations Engineer to deliver the latest in Application Operations (SaaS) on AWS. The role covers full stack responsibilities from front-end interfaces to back-end services, databases, networking, and cloud deployment.

You will design scalable APIs, automate infrastructure with IaC using Terraform, and collaborate with development, product support, and operations to deliver secure, reliable software in the NiCE Cloud.

Formación

• Proven experience delivering SaaS applications on AWS with IaC.
• Strong knowledge of container orchestration (Kubernetes) and Helm.
• Hands-on scripting in Python and OS automation on Linux/Unix.
• Experience with CI/CD pipelines, Terraform, and Ansible automation.

Responsabilidades

• Design scalable APIs and data models for cloud applications.
• Automate infrastructure and deployments using IaC across AWS.
• Operate and monitor SaaS infrastructure with CloudWatch and logs.
• Collaborate with development, product support, and operations teams.
• Ensure security, reliability, and high availability of services.

Conocimientos

AWS

Terraform

Kubernetes

Python

Linux/Unix

Networking

CI/CD

On-call

Educación

B.E./B.Tech in CS/IT

Herramientas

Ansible

Docker

Jenkins

Helm

CloudWatch

Descripción del empleo

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

So, what's the role all about?

NICE is looking for a talented Cloud DevOps & Applications Operations Engineer interested in delivering the latest in Application Operations (SaaS) using AWS

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're seeking highly skilled DevOps to build and operate end-to-end IaC in AWS for our product portfolio. The ideal candidate is comfortable across the entire stack — from responsive front-end interfaces and robust back-end services to databases, networking, and cloud deployment.

As a DevOps application engineer you will be responsible to design scalable APIs and data models, automate infrastructure and deployments, and collaborate closely with development, product support, and operations teams to deliver secure, reliable, high-performing software in the NiCE Cloud.

How will you make an impact?

• Programing skills: Design and build responsive front-end interfaces and scalable back-end services and APIs, delivering features end to end.
• Cloud Management: Leverage AWS services (EC2, IAM, RDS, S3, EBS, CloudWatch) to design and manage application infrastructure, ensuring high availability, security, and performance.
• Infrastructure Automation: Implement and manage infrastructure as code using Terraform, and containerized workloads using Kubernetes and Helm for scalable, reliable deployments.
• Database Engineering: Design, deploy, and optimize relational databases such as PostgreSQL, Oracle, MySQL, or Aurora (including AWS RDS); write and tune queries, manage backups, and resolve performance issues.
• Scripting & Automation: Write and maintain Python (and PowerShell/Perl where relevant) scripts to automate build, deployment, and operational tasks, integrating tools and services.
• Configuration Management: Use Ansible to automate configuration management, software deployment, and orchestration across environments.
• Monitoring & Troubleshooting: Implement monitoring and logging (e.g. CloudWatch) to ensure the health of applications and infrastructure, and troubleshoot issues across the stack as they arise.
• Networking & Security Awareness: Apply a working understanding of IP networking, TCP/IP, VPN, firewalls, and SSL to build and secure cloud-hosted applications.
• Collaboration: Work closely with development, product support, and operations teams to ensure smooth deployment and operation of applications.
• Security Compliance: Ensure that application code, infrastructure, and deployment processes comply with industry security standards and best practices.

Have you got what it takes?

• Proven experience building full stack web applications — front-end frameworks plus back-end services and RESTful APIs.
• In-depth knowledge of AWS services and best practices for cloud architecture and management.
• Experience managing AWS infrastructure using Terraform (infrastructure as code).
• Experience with Kubernetes for container orchestration and container deployments using Helm.
• Application deployment and configuration management using Ansible.
• Hands-on experience with relational databases (PostgreSQL, Oracle, MySQL, SQL Server, or Aurora) and AWS RDS, including backups, restores, and performance tuning.
• Strong knowledge of Linux/Unix systems (RHEL, Amazon Linux); Windows server familiarity is a plus.
• Working understanding of networking and security concepts (TCP/IP, VPN/IPSec, firewalls, SSL) for cloud-hosted, multi-tenant architectures.
• Experience providing 24x7 support to production SaaS infrastructure, including on-call rotation and out-of-hours support when needed.
• Understanding of ITIL processes — incidents, service requests, and change management.
• B.E/B.Tech/M.Tech/M.Sc. in Computer Science, IT, or a related engineering discipline, or equivalent experience.
• Certifications such as AWS Certified DevOps Engineer or Certified Kubernetes Administrator (CKA) are a strong plus.
• Proven ability to learn new technologies quickly and work effectively within a distributed, global team.
• Detail-oriented and task-driven, with excellent communication skills and a strong customer-service focus.
• Ability to work in a high-pressure, highly flexible environment against both short- and long-term objectives.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!