Delivery Manager (R2R, P2P y O2C)

IBM; Bogotá; Presencial; COP 90.000.000 - 150.000.000; Jornada completa

Descripción de la vacante

IBM Consulting is seeking a Delivery Manager to lead Finance & Administration operations across Order to Cash, Procure to Pay, and Record to Report, ensuring service delivery excellence and client satisfaction.

You will manage a multidisciplinary team, monitor performance, and ensure SLAs and quality standards in a fast-paced, client-facing environment, with strong leadership and stakeholder management.

Formación

• Bachelor's Degree required.
• Advanced or fluent English; ability to lead client meetings.
• Proven experience in Delivery Management and operations leadership.
• Experience with finance-related processes and client relationships.

Responsabilidades

• Lead Finance & Administration operations across Order to Cash, Procure to Pay, and Record to Report.
• Manage and develop a multidisciplinary team and oversee day-to-day delivery.
• Monitor KPIs, ensure SLAs, controls, timelines, and quality standards; handle escalations.

Conocimientos

Delivery Management

Operations Management

Finance Operations

Client Relationships

Stakeholder Management

Microsoft Office

Excel & PowerPoint

English Fluency

Educación

Bachelor's Degree

Herramientas

Power BI

Excel

PowerPoint

SAP

Oracle

ServiceNow

Workflow tools

Descripción del empleo

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Delivery Manager, you will be responsible for leading Finance & Administration operations across Order to Cash, Procure to Pay, and Record to Report processes, ensuring service delivery excellence, operational discipline, client satisfaction, and continuous improvement.

You will manage and develop a multidisciplinary team, oversee day-to-day delivery performance, monitor key operational indicators, and ensure compliance with agreed service levels, controls, timelines, and quality standards. This role requires strong leadership, financial process knowledge, stakeholder management, and the ability to work effectively in a complex, fast-paced, and client-facing environment.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Advanced or fluent English level, with the ability to lead meetings, manage client conversations, present results, and handle escalations in English.
• Proven experience in Delivery Management, Operations Management, Finance Operations, Shared Services, BPO, or similar leadership roles.
• Experience leading teams in finance-related processes such as Order to Cash, Procure to Pay, Record to Report, collections, accounts payable, accounting operations, reconciliations, financial reporting, or related areas.
• Demonstrated experience managing client relationships and acting as a primary point of contact for operational matters.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint. Experience with Power BI, SAP, Oracle, ServiceNow, or workflow management tools is a plus.

Preferred technical and professional experience

• Expert Knowledge in Emerging Technologies: Exposure to emerging technologies related to the Client's industry, with the ability to apply this knowledge to develop and implement process solutions.
• Advanced Financial Modeling: Experience working with financial modeling and close processes to deliver high-quality solutions that meet Client expectations and financial objectives.
• Industry-Specific Technical Architectures: Exposure to technical architectures related to the Client's industry, with the ability to apply this knowledge to develop and implement process solutions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Delivery Manager

Job ID

130082

City / Township / Village

Bogota

State / Province

Country

Colombia

Work arrangement

Onsite

Area of work

Project Management

Employment type

Regular

Contract type

Regular

Position type

Professional

Some travel may be required based on business demand

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?