CX Training Architect

Addi; Colombia; Sur place; COP 40 000 000 - 65 000 000; Plein temps

Résumé du poste

Addi is seeking an experienced Training & CX Enablement specialist to empower its Operations team with knowledge and skills to deliver exceptional customer experiences and drive operational excellence.

You will design, deliver, and continuously improve training programs including onboarding, product knowledge and processes, ensuring programs are engaging, scalable, and tied to key performance metrics.

Qualifications

• Experience with adult learning theories and applying them to design training.
• Experience creating engaging training content using e-learning formats and authoring tools.
• Ability to develop training plans and learning paths aligned with business goals.

Responsabilités

• Design, deliver, and continuously improve training programs for CX.
• Develop onboarding, product knowledge, and process modules.
• Use data to identify training needs and measure impact.
• Coach and reinforce learning through targeted reinforcement activities.

Connaissances

Instructional Design

Content Development

Adult Learning Theory

E-learning Tools

Facilitation

Coaching

Data Analysis

Stakeholder Management

Outils

Articulate Storyline

Camtasia

Google Slides

Excel

Description du poste

Addi is seeking an experienced Training & CX Enablement specialist to empower its Operations team with knowledge and skills to deliver exceptional customer experiences and drive operational excellence.

You will design, deliver, and continuously improve training programs including onboarding, product knowledge and processes, ensuring programs are engaging, scalable, and tied to key performance metrics.