Customer Support Specialist

Zensar Technologies; Bogotá; Híbrido; COP 223.200 - 334.800; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Support Specialist in Bogotá, Colombia. This full-time role requires on-site presence 3 days a week and excellent communication skills in English. Ideal candidates will have at least 2 years of customer support experience and a bachelor's degree. The position offers opportunities for growth and excellent benefits.

Formación

• Minimum 2-3 years of customer engagement experience, with at least 2 in customer support.
• Exceptional interpretation skills required.
• Ability to manage multiple priorities effectively.

Responsabilidades

• Provide excellent customer support.
• Communicate effectively with customers.
• Work collaboratively with team members.

Conocimientos

Advanced English

Excellent Communication (Verbal and Written)

Problem-solving

Time Management

Interpersonal Skills

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Excel

Descripción del empleo

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Overview

Zensar is seeking a Customer Support Specialist in Bogota Colombia. This is a full-time position with excellent benefits and growth opportunities. Training will be provided, and the position requires on-site presence 3 days a week in Bogota.

Must Have:

• Advance English and Excellent Communication (Verbal and Written).

Required Skills and Qualifications:

• Bachelor's degree or equivalent.
• Minimum of 2-3 years of overall customer engagement experience, with at least 2 years in customer support or related field.
• Exceptional interpretation skills.
• Advanced proficiency in Microsoft Excel.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple priorities.
• Highly organized with strong time management skills.
• Responsive and timely in delivering on commitments.
• Positive attitude and strong work ethic.
• Bold, assertive and possesses a sense of ownership.

Zensar encourages employees to seek higher education and training. However, this position requires you to be completely available during work hours.

Equal Employment Opportunity and Privacy

Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities and equal opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

We value privacy. Our data practices are described in our privacy notice: https://zensar.com/privacy-notice