Bilingual Customer Service Representative (English/Spanish)

Resolv Global; Malambo; On-site; COP 29,667,000 - 37,000,000; Full time

Benefits offered by this job

Weekly payment

Training provided

Independent contractor

Job summary

Resolv Global in Barranquilla, Colombia is seeking a bilingual customer service professional to join our on-site team. You will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues, working in English and Spanish.

The position is an independent contractor role with on-site duties. You will receive weekly pay of 230 USD, paid training, and the opportunity to resolve inquiries while maintaining a high standard of

Qualifications

• Previous customer service experience, preferably in calls or chat.
• Excellent English and Spanish written and verbal communication.
• Ability to learn new systems quickly and navigate digital tools.
• Full-time on-site availability in Barranquilla, Colombia.
• Willingness to work weekends.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide product information, sizing, orders, returns, and exchanges.
• Resolve website navigation, checkout, and account issues.
• Escalate complex issues while maintaining a positive customer experience.
• Maintain accurate customer records.

Skills

Bilingual English-Spanish

Customer service

Communication skills

Problem solving

Tools

CRM software

Order management

Website troubleshooting

Job description

We are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, and chat.
• Assist customers with product information, sizing, availability, and order-related questions.
• Help resolve website navigation, checkout, tracking, return, and exchange issues.
• Investigate customer concerns and provide clear, practical solutions.
• Maintain accurate customer and interaction records.
• Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For

We want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently, and take ownership of finding the right solution.

Compensation

• $230 USD per week
• Paid weekly in arrears
• Independent Contract
• Paid training

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory.
• Applications without a completed video interview will not be considered.

Requirements

• Previous customer service experience, preferably in a call center, e-commerce, retail, or technical support environment.
• Strong English and Spanish communication skills, both written and verbal.
• Excellent computer navigation skills and the ability to learn new systems quickly.
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Willingness and ability to work full-time on-site in Barranquilla, Colombia.
• Availability to work the assigned schedule, which may include weekends.

Preferred Qualifications

• Experience supporting online shoppers or handling e-commerce orders.
• Familiarity with order management systems, customer service platforms, or CRM tools.
• Experience troubleshooting basic website, checkout, or account-related issues.