Customer Success Specialist

Hire With Near; Colombia; Remote; COP 58,258,000 - 77,677,000; Full time

Benefits offered by this job

20 Days PTO

4 US holidays

Job summary

Near helps top talent in Latin America find remote roles with US companies. Our client is a fintech transforming the rental experience. The Customer Success Specialist will guide renters, landlords, and brokers through the process, removing barriers and ensuring a smooth journey in a fast-paced environment.

This fully remote position requires fluent English, strong communication, and empathy. You’ll work across channels, support underwriting training, and contribute to product improvements while

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• Required: prior customer service experience.
• Fluency in English, strong communication and empathy.
• Experience with CRMs or ticketing systems is a plus.

Responsibilities

• Provide multi-channel customer support (phone, email, chat).
• Explain underwriting concepts and Rent/Deposit coverage to renters.
• Assist landlords and brokers; manage escalations with professionalism.
• Share customer insights to inform product/process improvements.

Skills

Customer service

Communication

Empathy

Problem-solving

Conflict resolution

English fluency

Education

Bachelor's degree preferred

Tools

CRM software

Ticketing systems

Job description

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About Our Client

Our client is a rapidly growing fintech company that is transforming the rental experience. Their mission is to make housing more accessible, transparent, and secure—helping renters move into their dream homes while giving property owners the tools to reduce risk and accelerate growth.

Recognized by Inc. 5000, Forbes, and Deloitte as one of the fastest-growing companies in real estate and insurance, they have already partnered with many of the nation’s largest landlords and have guaranteed billions of dollars in rent and deposits. Their focus on customer experience and innovation has positioned them as a trusted leader in the industry.

The Customer Success & Underwriting team plays a vital role in this mission—guiding renters through the process, supporting landlords with clarity, and ensuring that every interaction builds confidence and trust.

The Role

As a Customer Success Specialist, you’ll be a trusted point of contact for renters, landlords, and brokers. This role goes beyond answering questions—you’ll remove barriers, solve problems, and create a seamless customer journey.

Key Responsibilities

• Provide customer support across multiple channels (phone, email, chat, and back-office tasks).
• Communicate clearly and empathetically in English, both spoken and written.
• Make approval decisions and update policies after completing structured underwriting training.
• Educate renters on Rent Coverage & Deposit Coverage to help them secure homes.
• Build strong relationships with leasing offices, brokers, and renters to ensure satisfaction and long-term partnerships.
• Handle escalations and resolve complex issues with professionalism and empathy.
• Share customer insights to support continuous product and process improvements.
• Contribute to a culture of collaboration and continuous improvement.

What We’re Looking For

• Strong customer service and communication skills (phone, email, chat).
• Empathy, professionalism, and a problem‑solving mindset.
• Ability to resolve conflicts and manage escalations effectively.
• Comfort with basic algebra (applied in underwriting‑related tasks).
• Adaptability to thrive in a fast‑paced and evolving environment.
• Ownership, initiative, and resilience.
• Team player with a collaborative approach.

Experience

• Entry‑level to early career (Bachelor’s degree preferred, but equivalent experience is acceptable).
• Prior customer service experience is required.
• Interest in growing into leadership or specialized roles over time.
• Background in real estate, insurance, or fintech is a plus (not required).
• Familiarity with CRMs, ticketing systems, or similar workflows is an advantage.

Language

• Fluency in English (spoken and written) is required.
• Additional languages are a bonus, but not mandatory.

Work Setup & Schedule

• Fully remote role — requires a reliable home office setup.
• Must meet minimum Wi‑Fi speed requirements.
• The schedule offers coverage seven days a week, with rotating shifts and two days off to ensure work‑life balance.
• 8am – 5pm EST
• 9am – 6pm EST
• 10am – 7pm EST
• Weekend availability is required (Saturday and Sunday). Actual scheduling may rotate.

Why Join Our Client

• This is more than a support role—it’s an opportunity to grow your career in one of the most exciting areas of fintech and real estate. By joining our client’s team, you will:
• Gain hands‑on experience at the intersection of technology and housing.
• Have access to clear career pathways into leadership, training, or specialized roles.
• Earn recognition and rewards through performance‑based incentives.
• Work with a fast‑growing, award‑winning team where your contributions truly matter.
• Be part of a mission‑driven company reshaping how people rent and live.

What’s in it for you:

• 20 Days of PTO + 4 US Holidays
• Competitive salary in US Dollars, ranging $18,000 - $24,000 per year based on experience.