Customer Service Representative US

Vantage Specialty Chemicals; Bogotá; Vor Ort; COP 120.535.176 - 180.802.764; Vollzeit

Zusammenfassung

A leading chemical manufacturing company in Bogotá is seeking a Customer Service Representative US to provide exceptional customer support. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer service roles. Responsibilities include entering orders, tracking deliveries, and ensuring service level agreements are met. This full-time role offers opportunities to enhance customer experience in a dynamic environment.

Qualifikationen

• 3 years' experience in Customer Service/Care roles.

Aufgaben

• Promptly enter purchase orders to meet or exceed the agreed to service levels.
• Partner with Customer Care Leads to guarantee achievement of service level agreements.
• Ensure order entry, order tracking and delivery are on track.
• Identify gaps in customer care processes and partner with customer experience team.
• Escalate issues in a timely manner.

Kenntnisse

Excellent verbal and written communication skills

Strong critical thinking skills

Strong problem-solving and analytical reasoning skills

Ability to work under pressure

Leader in promoting an engaging work environment

Utilizes data (KPIs) to drive business results

Experience working on an international team

Ausbildung

Bachelor's degree

Jobbeschreibung

Join to apply for the Customer Service Representative US role at Vantage Specialty Chemicals.

Overview

The Customer Care Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and 'white glove' service to delight our customers. Key focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and respond to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager.

Responsibilities

• Promptly enter purchase orders to meet or exceed the agreed to service levels.
• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
• Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
• Identify gaps in customer care processes and partner with customer experience team to resolve.
• Ensure actions align with AAT strategy.
• Escalate issues as they arise in a timely matter to ensure agility and responsiveness.

Qualifications

• 3 years' experience in Customer Service/Care roles.
• Bachelor's degree required.

Knowledge, Skills & Talents

• Excellent verbal and written communication skills.
• Strong critical thinking skills, understanding when escalation is necessary.
• Strong problem-solving and analytical reasoning skills.
• Ability to work under pressure and successfully handle multiple priorities.
• Leader in promoting an engaging work environment.
• Utilizes data (KPIs) to drive business results.
• Experience working on an international team.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Chemical Manufacturing