Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Bolívar; Híbrido; COP 11.160.000 - 16.740.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Supportive work environment

Descripción de la vacante

A travel services company is seeking a Customer Service Representative to assist clients with their travel-related inquiries. The ideal candidate excels in communication and enjoys helping others. Responsibilities include handling inquiries, supporting bookings, and maintaining professionalism. The position offers flexible scheduling options and opportunities for advancement within the travel industry. Strong communication skills and attention to detail are crucial for success in this role.

Formación

• Strong verbal and written communication skills are essential.
• Customer service experience preferred but not mandatory.
• Ability to work independently and manage time effectively.
• Basic computer skills needed for online systems usage.
• Attention to detail and a customer-first mindset are important.

Responsabilidades

• Handle customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information regarding destinations.
• Maintain professional and courteous communication.
• Document customer interactions as needed.

Conocimientos

Strong verbal and written communication skills

Customer service experience

Ability to work independently

Basic computer skills

Attention to detail

Descripción del empleo

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment