Customer Service Representative French B2 English B1 Bogotá Onsite Bn

Teleperformance Colombia; Bogotá; On-site; COP 27,776,000 - 33,270,000; Full time

Benefits offered by this job

Base salary COP 2,735,000/mo during培训

Bonuses up to 15%

Indefinite-term contract

Paid training

Full-time 42 hours/week

Job summary

Teleperformance Colombia is hiring a Customer Service Representative to support travelers with credit card incidents while abroad. You will report issues such as lost or stolen cards, delivering professional and empathetic service from Bogotá. This is a full-time onsite role with a 42-hour week.

Fluent French (B2) and English (B1) are required, along with strong communication and a customer-focused mindset to document reports accurately and handle sensitive information.

Qualifications

• French level: B2.
• English level: B1.
• Customer service skills: empathetic and effective support.
• Strong verbal communication in French and English.
• Customer-focused mindset with careful listening.

Responsibilities

• Receive inbound calls from international customers reporting credit card incidents.
• Assist customers who need to report lost or stolen cards.
• Gather necessary information to initiate requests.
• Provide clear, empathetic assistance in French and English.
• Document reports accurately and follow procedures.
• Handle confidential information professionally and discreetly.
• Ensure a positive customer experience with patience and attention to detail.

Skills

French B2

English B1

Customer service

Communication skills

Attention to detail

Availability

Commitment

Job description

Customer Service Representative French B2 English B1 Bogotá Onsite BN Ready to take the next step in your career? This opportunity is for you! Join the TOP Team at TP and become part of an international customer service project supporting travelers who experience credit card issues abroad. Help customers report incidents such as lost or stolen credit cards while delivering professional and empathetic service!

Why choose TP?

• Base salary: COP $2,735,000 per month during training and production.
• Performance bonuses: Earn additional bonuses of up to 15%.
• Indefinite-term contract: Enjoy long-term employment stability.
• Paid training: Receive training to prepare you for success in your role.
• Professional growth: Develop your skills and explore career opportunities within a global company.
• Full-time schedule: 42 hours per week.
• Global experience: Work in a multinational company with a diverse and inclusive culture.

What are we looking for in you?

• French level: B2.
• English level: B1.
• Customer service skills: Ability to provide professional, empathetic, and effective customer support.
• Communication skills: Strong verbal communication skills in French and English.
• Customer-focused mindset: Ability to listen carefully, understand customer needs, and provide appropriate assistance.
• Attention to detail: Ability to accurately document customer reports and handle sensitive information.
• Availability: Full availability to work the assigned operational schedule.
• Commitment: A proactive attitude, responsibility, and a strong willingness to help customers.

Training Schedule Monday and Tuesday: 7:00 a.m. 4:30 p.m. Wednesday, Thursday, and Friday: 7:00 a.m. 3:30 p.m. Operations Schedule Schedule: Pending confirmation. Total Hours: 42 hours per week Work Type: Full Time

Your Role As a Customer Service Expert

you will be the first point of contact for international customers who need to report credit card incidents while traveling abroad. You will assist customers experiencing situations such as lost or stolen credit cards, ensuring their concerns are handled professionally and efficiently.

Your responsibilities will include:

• Receiving inbound calls from international customers reporting credit card incidents during their travels.
• Assisting customers who need to report lost or stolen credit cards.
• Acting as the first point of contact and gathering the necessary information to initiate customer requests.
• Providing clear, accurate, and empathetic assistance in French and English.
• Documenting customer reports accurately and following established procedures.
• Handling confidential customer and financial information with professionalism and discretion.
• Ensuring a positive customer experience by demonstrating patience, active listening, and attention to detail.

Workplace Bogotá, Colombia Onsite position.

This Is What Sets Us Apart At TP, we are experts in digital business services, connecting people and businesses around the world through innovative customer experiences. With a presence in 100 countries and services in 170 countries, we connect diverse cultures in more than 300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and worldwide, we continue to lead through innovation, professional development, and a commitment to excellence. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our employees and clients, fostering a workplace where everyone feels respected, valued, and empowered to succeed.

Make a difference with the TOP Team!