Customer service representative

Naur Talent; Perímetro Urbano Barranquilla; On-site; COP 36,000,000 - 60,000,000; Full time

Job summary

Naur Talent seeks a Customer Service Representative to provide exceptional support to healthcare members and providers in Barranquilla. The role is strictly on-site, with a 42-hour workweek (Mon-Fri, 6:00 a.m.–7:00 p.m.).

Requirements include 1.5 years in healthcare/insurance processes, strong phone and email handling, and advanced English (C1). The candidate must be able to work independently and collaboratively on-site.

Qualifications

• Experience in healthcare or insurance process is mandatory.
• Minimum 1.5 years of experience handling phone calls and email tickets.
• Advanced English (C1) is mandatory.

Responsibilities

• Handle high-volume inbound and outbound customer calls.
• Research and resolve customer inquiries, access issues, billing questions, and claims-related concerns.
• Conduct follow-up calls with healthcare members and providers.
• Document interactions accurately in company systems.
• Support provider relations, account management, and operational activities.

Skills

Healthcare experience

Phone call handling

Email ticket handling

Advanced English (C1)

Strong communication

Job description

We are looking for a Customer Service Representative to provide exceptional support to healthcare members and providers.

Schedule: Monday to Friday, within the 6:00 a.m. - 7:00 p.m. window (42 hours per week)

Key Requirements

• Experience in healthcare or insurance process (mandatory)
• Minimum 1.5 years of experience handling phone calls and email tickets.
• Advanced English (C1) is mandatory.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in computer systems and standard office software.
• Ability to work independently and collaboratively on-site.
• Healthcare or insurance experience is a plus, but not required.

Main Responsibilities

• Handle high-volume inbound and outbound customer calls.
• Research and resolve customer inquiries, access issues, billing questions, and claims-related concerns.
• Conduct follow-up calls with healthcare members and providers.
• Document interactions accurately in company systems.
• Support provider relations, account management, and operational activities.
• This is a strictly on-site position in Barranquilla.
• The role will initially focus exclusively on phone calls.
• Applicants must have full availability for the required schedule.
• Students are not being considered at this time.