Customer Service Representative

MWI Buying Group; Bogotá; Presencial; COP 32.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

World Courier Colombia S.A. seeks a logistics coordinator to manage deliveries, pickups, and related activities.

You will coordinate with national and international offices, document and track shipments, and ensure timely, cost-efficient operations while maintaining high service levels. The role requires a university degree in a related field and a minimum of 2 years in logistics or transportation coordination, with strong English skills and proficiency in MS Office.

Formación

• English communication skills, written and verbal.
• Ability to work quickly and accurately under time, volume and pressure.
• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team.
• Ability to take initiative and assume responsibility.
• Good computer skills: Word, Excel, PowerPoint, Outlook.
• Flexibility to work different schedules as required.

Responsabilidades

• Complete all contact and coordination activities accurately, timely, and cost-effectively.
• Record all activities in the control tools to support communication flows.
• Ensure timely filing and updating of activities for performance indicators.
• Edit and maintain shipments in the Transportation Management System (TMS).
• Monitor the Transportation Management System and manage pre-advised shipments.
• Work safely and in compliance with regulations, including IATA requirements.
• Use and maintain tools needed for the role.
• Maintain communication with World Courier offices and stations.

Conocimientos

English communication

Interpersonal skills

Organizational skills

Time management

Team player

Initiative

Microsoft Office

Educación

University degree in Logistics or related field

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Descripción del empleo

Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines.

Summary of Role

Under the direction of the CS/OPS Global Hub Supervisor LATAM, the position is responsible for coordinating with assigned country sites via telephone, email, or other approved communication channels to manage deliveries and pickups. The role is responsible for executing, tracking, and reviewing job-related activities and system updates while providing a high level of customer service, resolving issues, maintaining effective internal communication, and ensuring proper organization and control of assigned tasks. The position is committed to continuous improvement and customer satisfaction.

Responsibilities

• Complete all contact and coordination activities accurately, timely, and cost-effectively.
• Record all activities correctly in the assigned control tools to ensure efficient communication flows and support the success of the function.
• Ensure the timely filing and updating of activities under the position’s responsibility to support the generation of team performance indicators.
• Edit and maintain shipments in the Transportation Management System (TMS) or applicable system according to established process instructions.
• Frequently monitor the Transportation Management System and manage pre-advised shipments.
• Work safely and in compliance with all relevant regulations, including IATA requirements, laws, and ordinances.
• Properly use and maintain all available tools required to perform the position’s responsibilities.
• Maintain effective communication with national and international World Courier offices and stations as needed, in a professional, courteous, and timely manner.
• Recognize and promptly utilize important operational information, including station emails, operational memos, and customer instructions.
• Coordinate shipment pickups, deliveries, recoveries, and tendering activities as needed, in close collaboration with local CS/OPS colleagues.
• Select appropriate routings by determining the most suitable transportation type or combination of transportation types.
• Check planned flight departure and arrival times and perform post-flight checks as required.
• Identify and suggest opportunities to improve processes, efficiency, and consistency within the department.
• Perform other duties and responsibilities for which the employee has been appropriately trained, as required.

Education

University degree in Foreign Trade, Business Administration, Logistics, Industrial Engineering, or a related field from an accredited institution.

Work Experience

Minimum of 2 years of related and progressively responsible experience. Experience in logistics, transportation coordination, customer service, operations, or a related field is preferred.

Skills and Knowledge

Intermediate written and verbal English communication skills. Ability to work quickly and accurately under time, volume, and pressure constraints. Strong interpersonal and communication skills, with the ability to build and maintain customer confidence. Strong organizational skills and attention to detail. Ability to work effectively as part of a team. Ability to take initiative and assume responsibility. Good computer skills, including knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Flexibility to work different schedules as required by business needs.

Benefits

Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.

Company Overview

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Affiliated Companies

World Courier de Colombia S.A.

Égalité d’accès à l’emploi

AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.