061540 - Assoc HR Shared Services Spec.

Medtronic; Bogotá; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

Medtronic is seeking an Associate HR Shared Services Specialist to deliver centralized HR administration and support across benefits, HR operations, and related programs. The role partners with payroll, finance, and HR teams to ensure accurate processing and timely service delivery.

The ideal candidate has at least 1 year of HR program administration, HR policies, and HRIS experience, with strong data analysis, problem-solving, and communication skills, in English.

Qualifications

• 1 year of experience in HR Program Administration.
• 1 year of experience in HR Policies.
• 1 year of experience in Human Resources Information Systems.
• Data Analysis.
• Fluent English level.
• Knowledge Management.
• Problem Solving.
• Detail Oriented.
• Cross-Functional Collaboration.
• Customer Service.
• Process Improvement.

Responsibilities

• Provide centralized HR administration and operational support across HR programs and processes, focusing on employee benefits and HR Operations.
• Administer and support employee benefits programs and recurring operational processes, ensuring accuracy and policy compliance.
• Process and validate benefits and HR-related transactions, reimbursements, allowances, and other inputs affecting payroll and experience.
• Serve as a primary contact for employees and managers, guiding and resolving inquiries.
• Coordinate with payroll, finance, and cross-functional teams to ensure end-to-end execution and issue resolution.
• Collaborate with external vendors to support benefits administration and information exchange.
• Monitor cases and activities against timelines and service levels, escalating as needed.
• Support benefits implementations, system enhancements, and process transitions with testing and documentation.
• Assist with compensation-related activities and escalation handling as required.
• Perform controls and validations to ensure data integrity and policy compliance.
• Support audit activities and prepare required documentation.
• Contribute to process improvement, standardization, and automation initiatives.
• Create and maintain process documentation and work instructions.

Skills

HR Program Administration

HR Policies

HR Information Systems

Data Analysis

Fluent English

Knowledge Management

Problem Solving

Detail Oriented

Cross-Functional Collaboration

Customer Service

Process Improvement

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life The Associate HR Shared Services Specialist provides centralized HR administration and operational support across a range of Human Resources processes and programs, including Global Rewards, Global Talent & Leadership Development, Global HR Operations, and Employee Relations. This role partners across the HR function to ensure transactions are processed accurately, programs are administered effectively, and employees and managers receive timely, high-quality support.

Responsibilities may include the following:

• Provide centralized HR administration and operational support across a variety of HR programs and processes, with a primary focus on employee benefits, and HR Operations.
• Administer and support employee benefits programs and recurring operational processes, ensuring accurate and timely execution in accordance with established policies, procedures, and local requirements.
• Process and validate benefits and HR-related transactions, employee reimbursements, allowances, and other inputs that may impact employee payments and experience.
• Serve as a point of support for employees and managers, providing guidance and resolving inquiries by applying established processes, policies, and service standards.
• Coordinate with internal HR teams, payroll, finance, and other cross-functional stakeholders to ensure effective end-to-end execution of assigned processes and timely resolution of operational issues.
• Partner with external vendors, where applicable, to support benefits administration, exchange required information, resolve issues, and follow up on service delivery.
• Monitor assigned cases, transactions, and recurring activities against established timelines and service levels, proactively identifying items requiring follow-up or escalation.
• Support benefits implementations, system enhancements, process transitions, and other regional initiatives, including requirements gathering, validations, testing, documentation, and operational readiness activities.
• Support compensation-related operational activities and escalation cases in coordination with the appropriate teams.
• Perform operational controls and validations to help ensure process accuracy, data integrity, and compliance with established policies and requirements.
• Support audit activities by preparing, reviewing, and validating required documentation and process information.
• Participate in continuous improvement and standardization initiatives, including process simplification, workflow optimization, automation, self-service, and system improvements.
• Develop and maintain process documentation, work instructions, and other operational materials to support process consistency and knowledge continuity.

Required knowledge and experience:

• 1 year of experience in HR Program Administration
• 1 year of experience in HR Policies
• 1 year of experience in Human Resources Information Systems
• Data Analysis
• Fluent English level
• Knowledge Management
• Problem Solving
• Detail Oriented
• Cross-Functional Collaboration
• Customer Service
• Process Improvement

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.