Customer Service Lead: Shift Supervisor & Expert Advice

Default Brand; La Mesa; Presencial; COP 22.320.000 - 39.060.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program including company match

Descripción de la vacante

Dunn‑Edwards is seeking a Customer Service Lead to support the store management team in delivering a distinctive shopping experience and overseeing operations during shifts. The CSL will model outstanding service, supervise staff, manage POS transactions, stock shelves, and build trusted partnerships with painting professionals while upholding the Dunn‑Edwards brand vision of fast and reliable service.

This role offers growth through learning networks and certification programs, requiring strong

Formación

• Must have at least a high school diploma or GED.
• Experience in a shift supervisory role is a plus.
• Excellent customer service and selling skills.
• Ability to operate a POS system and process transactions.

Responsabilidades

• Engage customers and offer options based on projects.
• Ensure on-time product delivery meeting quality standards.
• Open and close store, supervising associates during shifts.
• Maintain inventory levels and merchandising on the sales floor.
• Drive an outstanding customer experience while upholding the Dunn‑Edwards brand.

Conocimientos

Customer service

Staff supervision

Sales

Cash handling

Communication

Educación

High school diploma or GED

Herramientas

POS system

Descripción del empleo

Dunn‑Edwards is seeking a Customer Service Lead to support the store management team in delivering a distinctive shopping experience and overseeing operations during shifts. The CSL will model outstanding service, supervise staff, manage POS transactions, stock shelves, and build trusted partnerships with painting professionals while upholding the Dunn‑Edwards brand vision of fast and reliable service.

This role offers growth through learning networks and certification programs, requiring strong