Customer Service Call Center Agent: Grow, Learn, Earn

iQor; Perímetro Urbano Barranquilla; Hybrid; COP 12,000,000 - 18,000,000; Full time

Job summary

iQor is expanding its Customer Service team in Barranquilla. We’re seeking polite, professional Call Center Agents to represent our clients by delivering remarkable service to callers over the phone.

You will handle high-volume inbound and outbound calls and strive for accurate, efficient resolutions. The role requires a high school diploma or GED, ability to work independently or in a team, reliable attendance, and willingness to work nights and weekends.

Qualifications

• High school diploma or GED required.
• Experience in customer service in call center or retail is preferred.
• Ability to work independently and in a team.
• Excellent attendance and reliability.
• Flexibility to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet productivity and quality standards.

Skills

Customer service

Teamwork

Attendance reliability

Flexibility

Communication

Education

High school diploma

GED

Trade/Vocational certificate

Job description

iQor is expanding its Customer Service team in Barranquilla. We’re seeking polite, professional Call Center Agents to represent our clients by delivering remarkable service to callers over the phone.

You will handle high-volume inbound and outbound calls and strive for accurate, efficient resolutions. The role requires a high school diploma or GED, ability to work independently or in a team, reliable attendance, and willingness to work nights and weekends.