Customer Service Call Center Agent — Grow & Learn

iQor

Medellín

On-site

COP 13,392,000 - 23,436,000

Full time

34 hours ago

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Job summary

iQor, a global customer care company, seeks polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle a high-volume mix of inbound and outbound calls and strive to create a positive experience for every caller.

Focus on accuracy, empathy, and efficient problem resolution. You will work both independently and as part of a team, maintaining dependable attendance while meeting productivity and quality targets, with

Qualifications

Experience in customer service in a transaction-based environment.
Ability to work independently and in a team environment.
Predictable and consistent attendance is required.
Flexibility to work any shift, including nights and especially weekends.

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients and customers based on trust and reliability.
Meet department productivity and quality standards.
Strive for first call resolution and take ownership of customer needs.
Deliver amazing customer service through timely resolution of inquiries.
Educate customers about clients products and services.