Customer Partner, Incentive

Tech Sales Jobs; Medellín; Hybrid; COP 382,226,000 - 573,340,000; Full time

Job summary

Kyndryl is seeking a senior Customer Partner in Medellin to lead strategic accounts. You will build deep C-suite relationships, orchestrate cross-functional teams, and drive growth and profitability for the world’s leading clients.

In this role you will shape account strategies, expand scope, own P&L, and ensure high-value, bespoke solutions are delivered with integrity and excellence. A hybrid, globally-focused environment awaits.

Qualifications

• Experience running account P&L and shaping strategic growth.
• Deep knowledge of business and technology trends.
• Proven track record in end-to-end sales processes.

Responsibilities

• Develop and execute strategic account plans for top customers.
• Grow revenue and expand scope with new offerings.
• Manage renewals and minimize erosion while maximizing value.
• Own the account P&L and ensure customer satisfaction and compliance.
• Build executive relationships with C-suite stakeholders.
• Collaborate with sales teams to close deals and drive pipeline.

Skills

Account P&L management

Executive leadership

Sales process end-to-end

Revenue growth

Industry best practices

Empathetic relationships

Education

Bachelor's degree or Master’s degree

Job description

10P - Customer Partner - Incentive

Location: Medellin, Antioquia, Colombia

Remote Type: Partially Remote

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your roleAre you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges.Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

• Drive Growth and Profitability
• Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
• Build Strategic Connections
• Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers
• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver Excellence
• Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future: Use your creativity and expertise to transform the future of account management.

Who You Are

• Required skills and experience
• Experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Preferred skills and experience
• Bachelor's degree or Master’s degree
• Sales experience in technical solutions

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t match every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.