Ejecutivo/A De Servicio Postventa Y Atención Al Cliente

Sky Motion Sas; Medellín; Hybrid; COP 231,604,000 - 397,035,000; Full time

Job summary

Kyndryl is seeking a senior account leader to redefine how we manage our most significant customers from Medellín. You will act as a strategic architect, building deep executive connections and delivering tailored solutions leveraging Kyndryl's global capabilities.

You will drive growth, manage the full sales lifecycle, and own the P&L for key accounts while collaborating with cross-functional teams to expand scope and ensure client success in a hybrid, partially remote environment.

Qualifications

• Experience managing account P&L.
• Strong knowledge of business and technology trends.
• Experience handling end-to-end sales processes.
• Proven record of revenue growth and profitability.
• Customer-centric, empathetic relationships builder.

Responsibilities

• Develop and execute account strategies to grow and retain key accounts.
• Expand scope and build a larger go-to-market pipeline with partners.
• Drive renewals and upsell with new offerings to maximize account value.
• Own the account P&L and ensure customer satisfaction and compliance.

Skills

P&L management

Business & tech trends

End-to-end sales

Revenue growth

Empathy in relationships

Education

Bachelor's or Master's degree

Job description

Partially Remote

Medellin, Antioquia, Colombia

Full time

R-67229

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

Are you ready to redefine what's possible for Kyndryl's most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don't just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl's global expertise to the table to solve complex business challenges.

Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

What you will do

Drive Growth and Profitability

• Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.

Build Strategic Connections

• Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.

Deliver Excellence

• Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future: Use your creativity and expertise to transform the future of account management.

Who You Are

Required skills and experience

• Experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers

Preferred skills and experience

• Bachelor's degree or Master's degree
• Sales experience in technical solutions

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.