Customer Manager

Oracle; Bogotá; Presencial; COP 135.551.865 - 203.327.798; Jornada completa

Descripción de la vacante

Oracle is seeking a Customer Manager in Bogotá to oversee governance and technical service delivery. This role will act as a trusted advisor to customers, ensuring they maximize the value of their Oracle investments while achieving their business goals.

The Customer Manager will coordinate delivery resources, manage client relationships, and ensure quality service. The role requires a collaborative approach with Sales and technical teams to address customer needs.

Formación

• Experience in managing customer relationships and delivering technical services.
• Ability to coordinate effectively with cross-functional teams.
• Experience in scope and risk management.

Responsabilidades

• Develop and manage relationships with Oracle customers.
• Work collaboratively with Sales and delivery teams to meet customer needs.
• Coordinate delivery of Oracle Services.
• Manage communication and expectations through incident resolution.

Descripción del empleo

Job Description

Customer Manager responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, this role must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Responsibilities

• Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.
• Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements.
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives.
• Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals. Establish and maintain a delivery governance model with the customer.
• Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Conduct periodic Service Account Planning and Account Reviews. Perform scope and risk management. May have project lead role.

Qualifications

• Career Level - IC4

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.