Customer Experience Coordinator — Hybrid Multichannel Support

Inspire; Bogotá ciudad; Híbrido; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team, working in office 2 times per week.

You will handle customer contacts via phone, email, live chat and social, document interactions in internal systems, and help ensure timely resolutions and

Formación

• Excellent communication skills and ability to respond promptly.
• Ability to work in office 2 times per week in hybrid setup.
• Diligent documentation and accurate data entry in internal systems.

Responsabilidades

• Answer customer contacts via phone, email, live chat, and social channels; resolve issues.
• Communicate clearly with customers; identify escalating trends and root causes.
• Improve customer satisfaction by active listening and accurate recording of interactions.
• Provide accurate responses by staying informed about products and promotions.
• Multitask across multiple databases to research inquiries and provide resolutions.
• Ensure data/report integrity by understanding tool usage and information needs.
• Identify and elevate contact trends to relevant business units for proactive resolution.

Conocimientos

Strong communication

Responsive

Calm problem-solving

Independent worker

Descripción del empleo

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team, working in office 2 times per week.

You will handle customer contacts via phone, email, live chat and social, document interactions in internal systems, and help ensure timely resolutions and