Customer Relations Coordinator

Inspire; Bogotá ciudad; Híbrido; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team, working in office 2 times per week.

You will handle customer contacts via phone, email, live chat and social, document interactions in internal systems, and help ensure timely resolutions and

Formación

• Excellent communication skills and ability to respond promptly.
• Ability to work in office 2 times per week in hybrid setup.
• Diligent documentation and accurate data entry in internal systems.

Responsabilidades

• Answer customer contacts via phone, email, live chat, and social channels; resolve issues.
• Communicate clearly with customers; identify escalating trends and root causes.
• Improve customer satisfaction by active listening and accurate recording of interactions.
• Provide accurate responses by staying informed about products and promotions.
• Multitask across multiple databases to research inquiries and provide resolutions.
• Ensure data/report integrity by understanding tool usage and information needs.
• Identify and elevate contact trends to relevant business units for proactive resolution.

Conocimientos

Strong communication

Responsive

Calm problem-solving

Independent worker

Descripción del empleo

We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

• Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.
• Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.
• Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.
• Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.
• Ability to multitask using multiple databases to accurately research and respond to inquiries.
• Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
• Identify, communicate, and elevate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.