Conversational AI Engineer — GECX Multi-Agent Architect

Ttecdigital; Bogotá; Presencial; COP 190.204.000 - 285.307.000; Jornada completa

Descripción de la vacante

TTEC Digital is seeking a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience to design, deploy, and optimize agentic workflows that connect digital discovery with frontline operations.

You will build multi-agent architectures using CX Agent Studio and Code Agents, write Python/TypeScript tool callbacks, and integrate with databases and CRMs via OpenAPI webhooks, while ensuring robust testing and avoiding hallucinations.

Formación

• Bachelor’s degree in computer science or related field.
• 3+ years building conversational AI solutions.
• Proficiency in Python or TypeScript/Node.js with JSON payloads and APIs.
• Experience with Git-based workflows and CLIs.
• Hands-on with Google’s GECX tooling (cxas-scrapi).
• Knowledge of Dialogflow CX or CX Agent Studio.
• Experience deploying voice agents and CCaaS integrations.
• Experience with BigQuery or Google Cloud Logging.

Responsabilidades

• Develop Multi-Agent Architectures: Build and configure modular, hierarchical agent networks.
• Write Custom Code Tools & Callbacks: Program specialized backend logic and data transforms.
• Leverage GECX Engineering CLI & Tooling: Run linting and semantic validation workflows.
• Design Generative Playbooks & Control Flows: author structured agent instructions and routing syntax.
• Program Enterprise Integrations: Connect Code Agents to databases, catalogs, CRMs via webhooks.
• Automate Quality & Evaluation: Script golden-scenario tests and simulations for CI/CD.

Conocimientos

Python

TypeScript/Node.js

RESTful APIs

Git workflows

Dialogflow CX

Educación

Bachelor’s degree in CS or related field

Herramientas

cxas-scrapi

cxas CLI

GECX tooling

OpenAPI webhooks

BigQuery / Google Cloud Logging

Descripción del empleo

TTEC Digital is seeking a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience to design, deploy, and optimize agentic workflows that connect digital discovery with frontline operations.

You will build multi-agent architectures using CX Agent Studio and Code Agents, write Python/TypeScript tool callbacks, and integrate with databases and CRMs via OpenAPI webhooks, while ensuring robust testing and avoiding hallucinations.