Contact Center Systems & Analytics Administrator

ERGOMED; Colombia; Presencial; COP 73.542.930 - 110.314.395; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and career development opportunities

Friendly working environment

Descripción de la vacante

A global CRO is seeking a Contact Center Administrator in Colombia. This role involves managing contact center technology, ensuring system performance, and providing technical support. Ideal candidates should hold a degree in IT or related fields, have experience with contact center platforms, and strong technical problem-solving skills. This position offers career development opportunities in a supportive working environment, making a significant impact on customer service and operational efficiency.

Formación

• Bachelor's degree or equivalent experience required.
• Experience with administering contact center platforms preferred.
• Strong knowledge of ACD, IVR, CTI, and CRM integrations is essential.

Responsabilidades

• Administer and maintain contact center systems effectively.
• Monitor system performance and troubleshoot issues proactively.
• Provide technical support and training on tools to agents and managers.

Conocimientos

Technical support

Problem-solving

Communication

Reporting and analytics

Cloud contact center platforms

Educación

Bachelor's degree in IT, Computer Science, or related field

Herramientas

Excel

SQL

Descripción del empleo

A global CRO is seeking a Contact Center Administrator in Colombia. This role involves managing contact center technology, ensuring system performance, and providing technical support. Ideal candidates should hold a degree in IT or related fields, have experience with contact center platforms, and strong technical problem-solving skills. This position offers career development opportunities in a supportive working environment, making a significant impact on customer service and operational efficiency.