Contact Center Systems & Analytics Administrator

ERGOMED; Colombia; On-site; COP 73,542,930 - 110,314,395; Full time

Benefits offered by this job

Training and career development opportunities

Friendly working environment

Job summary

A global CRO is seeking a Contact Center Administrator in Colombia. This role involves managing contact center technology, ensuring system performance, and providing technical support. Ideal candidates should hold a degree in IT or related fields, have experience with contact center platforms, and strong technical problem-solving skills. This position offers career development opportunities in a supportive working environment, making a significant impact on customer service and operational efficiency.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with administering contact center platforms preferred.
• Strong knowledge of ACD, IVR, CTI, and CRM integrations is essential.

Responsibilities

• Administer and maintain contact center systems effectively.
• Monitor system performance and troubleshoot issues proactively.
• Provide technical support and training on tools to agents and managers.

Skills

Technical support

Problem-solving

Communication

Reporting and analytics

Cloud contact center platforms

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Excel

SQL

Job description

A global CRO is seeking a Contact Center Administrator in Colombia. This role involves managing contact center technology, ensuring system performance, and providing technical support. Ideal candidates should hold a degree in IT or related fields, have experience with contact center platforms, and strong technical problem-solving skills. This position offers career development opportunities in a supportive working environment, making a significant impact on customer service and operational efficiency.