Compassionate Healthcare Support Specialist - Barranquilla

Resolv Global; Sabanagrande; On-site; COP 33,268,000 - 41,491,000; Full time

Benefits offered by this job

Sign-up Bonuses

Independent Contract

Job summary

Resolv Global in Barranquilla, Colombia is seeking compassionate, professional Customer Service Representatives to join our healthcare support team. You will be the first contact for patients needing help scheduling appointments, refilling prescriptions, and communicating with providers.

This on-site, full-time role requires patience, empathy, and excellent English communication. You will document interactions, arrange transportation, and support seniors with sensitive healthcare needs on every

Qualifications

• English fluency is essential for patient communication.
• Experience handling appointment scheduling and patient inquiries.
• Empathetic, patient, and professional communication when interacting with patients.
• Call center experience is a plus.
• Healthcare knowledge or experience is preferred.

Responsibilities

• Assist patients with appointment scheduling and rescheduling.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Coordinate transportation to medical appointments.
• Answer general healthcare questions and document interactions.
• Follow healthcare procedures and escalation processes.

Skills

Fluent English

Patient scheduling

Empathetic communication

Call center experience

Healthcare support

Job description

Resolv Global in Barranquilla, Colombia is seeking compassionate, professional Customer Service Representatives to join our healthcare support team. You will be the first contact for patients needing help scheduling appointments, refilling prescriptions, and communicating with providers.

This on-site, full-time role requires patience, empathy, and excellent English communication. You will document interactions, arrange transportation, and support seniors with sensitive healthcare needs on every