Client Support Specialist, Rynoh

Porch Group; Colombia; Remote; COP 21,818,000 - 29,518,000; Full time

Benefits offered by this job

Remote work

Employer of Record via RemoFirst

Job summary

Porch Group is hiring a Client Support Specialist for a remote role in Colombia. You will coordinate escheat tasks for RynohEscheat Pro clients, ensure compliance, and engage with payees to resolve issues.

Required is a high school diploma and 5+ years in client support, with strong computer skills and the ability to work independently. Banking/title industry experience is a plus, and you must work remotely from a quiet space.

Qualifications

• High school diploma or GED.
• 5+ years of client support experience.
• Strong computer and software troubleshooting skills.
• Ability to work with minimal supervision and meet deadlines.
• Excellent written and verbal communication.
• Banking or title-industry experience preferred.
• Familiarity with online banking systems.

Responsibilities

• Coordinate and execute escheat tasks for RynohEscheat Pro clients.
• Perform daily escheat due diligence and respond to payee requests.
• Update escheat transactions with notes and follow up on reissues.
• Conduct quarterly compliance reviews of escheat database.
• File state NAUPA reports as assigned.
• Troubleshoot and resolve issues in RynohLive for customers.

Skills

Client support

Computer troubleshooting

Self-motivation

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Title: **Client Support Specialist**Location:**Colombia**Workplace Type: **Remote***This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.***Job Summary**The future is bright for the Porch Group, and we’d love for you to be a part of it as a **Client Support Specialist**To coordinate and execute escheat tasks for RynohEscheat Pro clients, as well as maintain compliance requirements in the Rynoh escheat admin data-base and communicate effectively with clients and their escheat payees.**What You Will Do As A Client Support Specialist*** Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed.* Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues.* Quarterly compliance review and maintenance of escheat database.* Responsible for filing state NAUPA reports, as assigned.* General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors* Successfully handle any duties as assigned by manager with little to no supervision* Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.**What You Will Bring As A Client Support Specialist*** High school diploma or GED* A minimum of 5 years of experience in a client support setting.* Must have a greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems.* Must be a driven self-starter with a positive mindset and have the proven ability to work with little to no supervision.* Must be able to multi-task and manage workload.* Ability to meet deadlines and manage your own schedule.* Proven flexibility to meet the ever-changing needs of a growing business is a must.* Written and oral communication skills are a must, with the ability to interact in person and over the phone with people from all backgrounds.* Microsoft Office Products experience required.* Must be able to pass background check.* Experience in banking and/or the title industry is preferred.* Experience in an IT setting with client interaction is preferred.* Knowledge of online banking systems preferred.* Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload**What You Will Get Supporting Porch Group**Monthly Salary: **COP 2,300,000.00** **#LI-VG1****#LI-Remote****What’s next?**Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!