Client Support Analyst -Night Shift (Bogotá) - August 2026

Dialectica; Bogotá; Presencial; COP 30.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Dialectica seeks a Client Support Analyst to join our 24/7 client support system. You will provide exceptional service, coordinate expert interviews, and resolve inquiries, bridging time zones and ensuring timely support after 5:30pm.

You will maintain accurate records, support client communications, and assist with logistics for project management. The role requires 1+ year in customer service, fluent English, a bachelor’s degree, and the ability to work 5:30pm–2:30am.

Formación

• 1+ years in a customer service role.
• Fluent English in all language dimensions.
• Bachelor’s degree or higher.
• Availability to work 5:30pm – 2:30am.
• Strong communication and interaction skills.

Responsabilidades

• Review client project briefs to understand knowledge gaps and identify relevant experts.
• Use phone and email outreach to connect with experts.
• Screen experts for suitability and relevance to client needs.
• Provide administrative support on expert interviews and project status.
• Support client communications and project management logistics.

Conocimientos

Customer service

Scheduling

English fluency

Communication skills

Team player

Problem solving

Attention to detail

Educación

Bachelor's degree

Descripción del empleo

About the role

As a Client Support Analyst you will play a crucial role in our 24/7 client support system for our clients. You will be responsible for providing exceptional customer service, coordinating expert interviews, and resolving client inquiries promptly and effectively. Your role will involve bridging time zones, ensuring timely support after 5:30pm, and maintaining accurate records of client interactions. Join us in elevating client experiences with your dedicated expertise and commitment to excellence. This is an opportunity to make a significant impact, ensuring unparalleled client satisfaction and fostering strong relationships across continents.

Responsibilities

Specific responsibilities include (but are not limited to):

• Reviewing client project briefs to understand their knowledge gaps and conduct research to identify the most relevant experts
• Utilizing phone, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality
• Administrative support on the operations of Expert interviews (being aligned with the projects status, communication with the experts)
• Support on Client Communications
• Support on logistics for Project Management

Requirements

• +1 years in a customer service role. Previous scheduling or coordinating experience is a plus .
• Proficient and fluent English in all language dimensions.
• Bachelor’s degree or higher (required).
• Availability to work 5:30pm – 2:30am.
• Strong communication and interaction skills, including demonstrated oral and written abilities.
• Attention to detail, ideally in a fast-paced and demanding environment.
• Strong problem-solving skills.
• Passion for fast-paced learning, especially in a technology-enabled environment.
• Ability to communicate and manage relationships effectively with senior colleagues and experts.
• Strong desire to work as part of a team.
• Ability to work responsibly, both independently and as part of a team.

Benefits

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Be part of a creative, entrepreneurial and fast-paced, workplace
• Learning and development programs (onboarding bootcamp, step up programs, foreign language courses)
• Competitive compensation schemes including a monthly performance bonus
• Comprehensive health coverage (medical and dental)
• Sponsored health & well-being, team bonding activities

We welcome candidates with different experiences and backgrounds.

About Dialectica

Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies.The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors.What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.

Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.