Client Success Manager: B2B Marketing & GTM

Graph8; Bogotá ciudad; Hybride; COP 9 000 000 - 15 000 000; Plein temps

Résumé du poste

graph8 is making revenue programmable and helps B2B companies run go-to-market operations by combining CRM, outbound email, calling, scheduling, data and AI-powered workflows.

We seek a client-facing marketer to build strong customer relationships, advise on growth, and coordinate with our Lahore execution team to implement plans. This hands-on role focuses on ownership of customer accounts and strategic guidance.

Qualifications

• Around 2–4 years of relevant experience or equivalent client work
• Experience in a B2B marketing agency, lead-generation business or customer-facing GTM role
• Strong ability to translate client needs into actionable plans

Responsabilités

• Lead onboarding and understand each customer's business, offer and growth goals
• Clarify target audience, ideal customer profile and buyer roles
• Recommend messaging, offers and campaign priorities aligned to goals and budget
• Lead regular customer conversations with clear recommendations and next steps
• Interpret campaign performance and identify improvements and actions
• Set expectations and communicate trade-offs when results vary
• Turn plans into briefs for the Lahore team with owners and deadlines
• Review delivery and coordinate fixes, keeping customers informed

Connaissances

Client relationship mgmt

B2B marketing

Account management

Communication

Description du poste

graph8 is making revenue programmable. Our platform brings together CRM, outbound email, calling, scheduling, data and AI-powered workflows to help B2B companies build and run their go-to-market operations.

We're looking for a client-facing marketer who can build strong customer relationships and give practical advice on how to grow. You'll help customers decide whom to target, what to say and where to focus, then work with our execution team in Lahore to put those plans into action.

This is a hands-on individual-contributor role with ownership of customer accounts. It suits someone with experience in B2B marketing, agency account management or customer success who's ready to take more responsibility.

What you'll do

• Lead onboarding and understand each customer's business, offer, target audience, sales process and growth goals
• Help customers clarify their ideal customer profile, target accounts and buyer roles
• Recommend messaging, offers and campaign priorities that fit their goals, budget and resources
• Lead regular customer conversations with clear recommendations, decisions and next steps
• Interpret campaign and funnel performance, identify what needs attention and recommend improvements
• Set realistic expectations and explain trade-offs honestly, including when results fall short
• Turn agreed plans into clear briefs for our Lahore team, with owners, deadlines and success criteria
• Review delivery, coordinate fixes and keep customers informed without waiting for the next scheduled call
• Identify retention risks early and support renewals and relevant expansion opportunities
• Use AI tools to improve research, preparation, analysis and follow-through while checking their output

How you'll work with the team

You own the customer relationship, account plan and go-to-market recommendations. Our Lahore team handles campaign setup, production, operational execution and technical implementation.

Together, you'll agree on achievable commitments, review results and improve performance. You should understand the work well enough to guide the customer, write a useful brief and recognize when a specialist is needed.

What we're looking for

• Around 2-4 years of relevant experience, or equivalent evidence of strong client work
• Experience in a B2B marketing agency, lead-generation business, marketing-services company or customer-facing GTM role