Client Service Associate

Dialectica; Colombia; Sur place; COP 20 088 000 - 33 480 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Private medical & life insurance

Learning and development opportunities

Weekly health and wellness activities

Free snacks and beverages

Team-bonding events

Résumé du poste

A leading B2B information services firm in Colombia is seeking associates for its Client Service Team. In this role, you will act as a knowledge broker, connecting clients with industry experts. Responsibilities include understanding client needs, conducting research, and reaching out to potential experts. Candidates should have a Bachelor's degree, up to 3 years of work experience, and fluency in English. The position offers a competitive compensation package, personal development opportunities, and a supportive culture.

Qualifications

• 0-3 years of work experience.
• Academic achievement in any undergraduate field.
• Fluency in English is essential.

Responsabilités

• Connect clients with industry experts by understanding their knowledge gaps.
• Conduct high-level research to identify relevant experts.
• Utilize outreach methods to assess experts' suitability.

Connaissances

Fluency in English

Client service mentality

Strong interest in business

Leadership in extracurricular activities

Formation

Bachelor's degree or higher

Description du poste

Accelerate Your Career at Dialectica - Apply Now for Our April Associate Intake!

Are you ready to launch your career at one of Europe's fastest-growing and most dynamic companies? Dialectica is looking for ambitious, driven individuals to join our Client Service Team as part of our April 2026 Associate Intake.

As a knowledge broker at Dialectica, you'll play a key role in connecting top business professionals with the insights they need to make better decisions. You'll gain hands‑on experience across multiple industries and rapidly develop key professional skills in client service, project management, communication, and more.

Why Dialectica?

• Be part of a global, mission-driven company with offices across 3 continents
• Join a team that values Respect, Teamwork, Ownership, and a Growth Mindset
• Receive world‑class training and development
• Work in a vibrant, supportive, and entrepreneurial environment

If you're passionate about the business world, eager to learn, and ready to contribute to a collaborative and high-performing team, we'd love to meet you.

About Dialectica

Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real‑time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision‑making.

For more information, visit: https://www.dialectica.io/

About The Role

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub‑Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients' questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality

The Client Service team

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

Requirements

Our future Dialectica team member has:

• 0-3 years of work experience
• Academic achievement gained in any undergraduate field (Bachelor's degree or higher)
• Fluency in English is a must, both verbal and written
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond
• Competitive compensation package
• Private medical & life insurance
• Learning and development opportunities
• Reward and recognition programs
• Company sponsored team-bonding events
• Weekly health and wellness activities (e.g. basketball, football, yoga, running)
• Free snacks and beverages
• Entrepreneurial culture and amazing coworkers!

Not sure if you have it all? Apply anyways because at Dialectica, we don't believe in a "one size fits all" approach to hiring. We welcome candidates with different experiences and backgrounds.