Client Retention & Pre-Sales Specialist — Flexible Hours

Fpsinc; Bogotá; Presencial; COP 13.392.000 - 20.088.000; Jornada completa

Descripción de la vacante

Full Potential Solutions (FPS) is seeking a results-driven Customer Retention Specialist for onsite work in Bogota, Colombia. The role focuses on retaining prospects, handling order status calls, rescheduling appointments, and resolving service issues while maintaining high service levels.

The ideal candidate has 1+ year in call center environments, strong communication and problem-solving skills, and a flexible schedule including evenings and weekends.

Formación

• Experience in sales/retention and customer service is required.
• Minimum of 1 year experience in the Call Center Environment.
• Advanced problem-solving and can effectively communicate with customers and work groups.
• Ability to multi-task and have organizational and data entry skills.
• Strong attention to detail and the ability to follow directions.
• Excellent customer service and communications skills.
• Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
• Strong outgoing personality and great work ethic.
• Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required.
• Must be willing to go through pre-employment background and medical assessment.
• Willing to work onsite.

Responsabilidades

• Retention for prospect customers wishing to cancel their order.
• Outbound SAV queue.
• Field Technician cancellation calls.
• Rescheduling service orders for prospect customers.
• Review stage code orders to educate customers on installation status.
• Partner with dispatch or assignment to move pending orders forward.
• Modify pending orders to upgrade or downgrade speeds.
• Modify pending orders to add or remove features.
• Review drop status.
• Modify home/email address for prospect customers.

Conocimientos

Sales

Customer service

Communication

Problem-solving

Multitasking

Attention to detail

Descripción del empleo

Full Potential Solutions (FPS) is seeking a results-driven Customer Retention Specialist for onsite work in Bogota, Colombia. The role focuses on retaining prospects, handling order status calls, rescheduling appointments, and resolving service issues while maintaining high service levels.

The ideal candidate has 1+ year in call center environments, strong communication and problem-solving skills, and a flexible schedule including evenings and weekends.