Outbound Pre-Sales & Retention Advisor

FPS Innovation Labs; Bogotá; Presencial; COP 24.000.000 - 38.000.000; Jornada completa

Descripción de la vacante

Full Potential Solutions (FPS) in Bogotá, Colombia, seeks an Operations Pre-Sales Advisor to join a high-performing team handling pending orders, reschedules, and customer interactions. You will support sales and retention efforts, driving a positive customer experience in a fast-paced environment.

The role emphasizes retention, problem solving, and effective communication with customers and field teams. Onsite work in Bogotá, with flexible hours and potential overtime to meet client needs.

Formación

• Experience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environment.
• Minimum of 1 year experience in the Call Center Environment
• Advanced problem-solving skills and can effectively communicate with customers and work groups
• Ability to multi-task and have organizational and data entry skills
• Strong attention to detail and the ability to follow directions
• Excellent customer service and communications skills
• Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
• Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
• Willing to work onsite

Responsabilidades

• Retention for prospect customers wishing to cancel their order
• Outbound SAV queue
• Field Technician cancellation calls
• Rescheduling service orders for prospect customers
• Review stage code orders to educate customers on installation status
• Partner with dispatch or assignment to move pending orders forward
• Modify pending orders to upgrade or downgrade speeds
• Modify pending orders to add or remove features
• Review drop status
• Modify home/email address for prospect customers

Conocimientos

Sales

Retention

Customer service

Call Center

Problem solving

Communication

Multi-tasking

Attention to detail

Following directions

Listening/analysis

Descripción del empleo

Full Potential Solutions (FPS) in Bogotá, Colombia, seeks an Operations Pre-Sales Advisor to join a high-performing team handling pending orders, reschedules, and customer interactions. You will support sales and retention efforts, driving a positive customer experience in a fast-paced environment.

The role emphasizes retention, problem solving, and effective communication with customers and field teams. Onsite work in Bogotá, with flexible hours and potential overtime to meet client needs.