Client Calls Specialist - Phone-First Role with Admin & QuickBooks Support

Uptalent Dot I O; Colombia; A distancia; COP 91.858.000 - 137.788.000; A tiempo parcial

Descripción de la vacante

Uptalent Dot I O is hiring a Client Calls Specialist for a phone-first remote role with QuickBooks admin support. Part-time (24 hrs/wk) with overlap to US Pacific Time; potential transition to full-time. Training provided and strong customer service skills required.

You will handle calls in English, with Spanish a strong plus, perform QuickBooks tasks such as invoicing and reconciliations, and manage light admin duties. Top performers may move into greater responsibilities.

Formación

• Excellent English communication, Spanish a strong plus.
• Proven remote experience with US-based companies.
• Availability 8:00 AM – 12:00 PM PST, Mon–Sat.
• Comfortable phone-based customer service and light bookkeeping.

Responsabilidades

• Handle inbound client calls in English.
• Perform QuickBooks tasks: invoices, AR/AP, reconciliations, basic reporting.
• General admin: email, scheduling, follow-ups, document organization.
• Support onboarding for new accounts and status updates to the US team.
• Maintain accurate notes and follow-up items in the project tool.

Conocimientos

Very good English

Strong Spanish

Remote experience

Phone-based support

QuickBooks experience

Herramientas

QuickBooks

Descripción del empleo

Client Calls Specialist — Phone-First Role with Admin & QuickBooks Support (Remote — US PST hours)

Location: Remote (work from home, must overlap US Pacific Time)
Type: Part-time (24 hrs/wk) with strong possibility to transition to Full-time (40 hrs/wk)
Hours: 8:00 AM – 12:00 PM PST, Monday–Saturday (must be available these windows)

About the role

This is a phone-first position: you’ll spend most of your time handling inbound client calls for US-based customers, providing friendly, professional support in clear English (Spanish a strong plus). Secondary responsibilities include light admin and bookkeeping tasks in QuickBooks (invoicing, AR/AP, basic reconciliations) as needed. Start part-time to demonstrate fit; strong performers will be offered full-time and greater bookkeeping/placement responsibilities. Training and close support provided — we want someone with a positive attitude who enjoys talking with clients.

What you’ll do (high level)

• Handle inbound client calls in clear, professional English.
• Perform bookkeeping tasks in QuickBooks: invoices, AR/AP, reconciliations, basic reporting.
• General admin: email management, scheduling, client follow-ups, document organization.
• Support onboarding/training for new accounts and communicate status to the US-based team.
• Maintain accurate notes and follow-up items in our project tool.

Requirements

Must-have

• Very good English (spoken and written) and strong Spanish.
• Proven remote experience working for US companies.
• Availability 8:00 AM–12:00 PM PST, Monday–Saturday (required).
• Comfortable talking on the phone and providing friendly customer service.
• Basic bookkeeping experience; QuickBooks experience preferred.

Nice-to-have

• Experience in car dealership or autoparts industry.
• Experience taking calls + transitioning into increasingly responsible bookkeeping/admin work.

Benefits

Competitive compensation aligned with experience and location.