Chief Operations & Process Specialist / Staffing Operations Specialist

EPAM Systems; Colombia; On-site; COP 222,965,000 - 350,374,000; Full time

Benefits offered by this job

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certifi cate

Job summary

EPAM Systems is seeking a Chief Operations & Process Specialist / Staffing Operations Specialist to bring order and clarity to staffing across LATAM, including Colombia. You will design workflows, align stakeholders and drive scalable workforce systems.

The role emphasizes turning uncertain details into structured processes, continuous improvement, and collaboration with cross-functional teams to ensure reliable staffing and operational execution across the region.

Qualifications

• Minimum 3 years in a technology-focused organization.
• Fluency in Spanish (native) and professional English for workplace interactions.
• Strong analytical, problem-solving and organized reasoning abilities.
• Ability to turn messy, unstructured details into coherent workflows.
• Genuine enthusiasm for process design and improving order.
• Exceptional organizational capability with meticulous attention to detail.
• Self-starter who can take charge and push projects forward.
• Comfort working solo in a fast-changing, unpredictable environment.
• Strong interpersonal communication enabling cross-functional collaboration.

Responsibilities

• Design and refine workflow systems tied to staffing and supply duties.
• Investigate shifting, intricate operational flows to spot inefficiencies and craft practical remedies.
• Produce thorough documentation while establishing repeatable, scalable methods for teams to follow.
• Align stakeholders so that everyday staffing and operational tasks run consistently and dependably throughout LATAM.
• Assist with regional staffing needs and resolve escalated staffing concerns.
• Lead initiatives independently, owning operational improvements from start to finish.
• Work closely with colleagues across departments to agree on priorities and shape joint solutions.

Skills

Bilingual Spanish/English

Analytical thinking

Process design

Initiative / self-starter

Stakeholder collaboration

Attention to detail

Cross-functional teamwork

Communication

Tech organization experience

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We're seeking a Chief Operations & Process Specialist / Staffing Operations Specialist to bring order, transparency, and streamlined execution to staffing and resource functions across Latin America. If untangling complicated scenarios, converting uncertainty into structured frameworks, and building reliable workforce systems excites you, this role fits.

Responsibilities

• Design and refine workflow systems tied to staffing and supply duties, including bench oversight and talent utilization
• Investigate shifting, intricate operational flows to spot inefficiencies and craft practical remedies
• Produce thorough documentation while establishing repeatable, scalable methods for teams to follow
• Align stakeholders so that everyday staffing and operational tasks run consistently and dependably throughout LATAM
• Assist with regional staffing needs and resolve escalated staffing concerns
• Lead initiatives independently, owning operational improvements from start to finish
• Work closely with colleagues across departments to agree on priorities and shape joint solutions

Requirements

• Minimum of 3 years working inside a technology-focused organization is strongly preferred
• Fluency at a native level in Spanish, paired with solid professional English skills for workplace interactions
• Knack for organized reasoning combined with sharp analytical and problem-solving abilities
• Comfort with uncertainty, along with talent for converting messy, unstructured details into coherent, actionable workflows
• Genuine enthusiasm for process design and restoring order amid disorder
• Exceptional organizational capability paired with meticulous attention to detail
• Self-starting attitude and willingness to take charge and push projects forward
• Comfort operating solo within a quickly shifting, unpredictable workplace
• Solid interpersonal communication skills enabling smooth teamwork with various stakeholders

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.