Care Coordinator (Specialty Pharmacy) - Columbia, MD

House Rx, Inc.; Colombia; On-site; COP 98,094,000 - 142,683,000; Full time

Benefits offered by this job

Paid time off

Generous parental leave

Healthcare, vision and dental benefits

Equity stake

Job summary

House Rx, Inc. is seeking an on-site Specialty Pharmacy Care Coordinator to streamline access to specialty medications for patients. You will partner with specialty care clinics and internal teams to improve the patient experience and coordinate dispensing, shipping, and financial assistance.

The role emphasizes patient engagement, knowledge of specialty benefits, and collaboration in a startup environment, with opportunities to shape workflows and processes from the ground up.

Qualifications

• Must have core pharmacy technician skills incl. claims processing and dispensing.
• Comfort engaging with patients, providers and care team in person or by phone.
• Experience navigating benefits, prior authorizations and financial assistance.

Responsibilities

• Complete prior authorizations
• Source financial assistance for patients
• Process pharmacy claims
• Coordinate medication dispensing and shipping
• Improve patient experience by answering questions and requests
• Serve as liaison between patient, provider and pharmacist

Skills

Customer service

Prior authorizations

Pharmacy claims processing

Dispensing medications

Team collaboration

Communicating with patients

Adaptability

Education

Pharmacy technician license

State licensure (or eligible)

Tools

QS1

ComputerRx

PioneerRx

WAM

EMR systems (EPIC/Cerner/NextGen)

Therigy

Asembia1

ScriptMed

Job description

We're looking for an on-site Specialty Pharmacy Care Coordinator to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.

About the Role

As a pivotal member of the House Rx team, you will work closely with specialty care clinics and the House Rx team to improve the specialty pharmacy experience for patients and their caregivers. This is an on-site role.

What You’ll Do

• Complete prior authorizations
• Source financial assistance on behalf of patients
• Process pharmacy claims
• Coordinate medication dispensing and shipping
• Improve the patient experience by answering questions and requests
• Act as a liaison between the patient, their provider and the pharmacist

About You

• You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career
• You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone
• You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance
• You are excited about working in a start-up environment and helping to build workflows and processes from the ground up
• You enjoy learning new technologies and are proficient in some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
• You are familiar with specialty medications, including medications used in autoimmune, endocrinology, and oncology. Willingness to learn therapeutic areas you are not familiar with is great
• You are a creative problem solver interested in positively impacting each patient’s pharmacy experience
• You are an initiative taking individual contributor who can also promote teamwork and collaboration amongst colleagues
• Pharmacy technician, licensed practical nurse or similar licensure as may be required in the applicable state
• Technician registration or licensure in State of employment, national certification as CPhT is preferred

Expected Hourly Rate: $22/hr - $32/hr

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits. Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.