Business Systems Specialist

Abbott; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Abbott in Bogotá, Colombia is seeking a Business Systems Specialist (IT) to serve as a strategic liaison between IT and business stakeholders, translating needs into scalable technology solutions and providing end-to-end support to assigned areas.

You will manage user access, support incidents, assist in system configurations, and contribute to roadmap planning while upholding policies and driving operational efficiency.

Qualifications

• Bachelor's degree required; Associate degree may be considered depending on experience.
• Minimum 1 year of IT systems support or business analysis experience.
• Experience translating business requirements into IT solutions for stakeholders.
• Strong analytical and problem-solving skills; excellent communication abilities.
• Ability to work independently and manage multiple priorities in a team environment.

Responsibilities

• Bridge IT and business to translate needs into technical requirements.
• Analyze processes and identify improvement opportunities.
• Develop business requirements and contribute to business case creation.
• Support initiatives from discovery through implementation.
• Manage user access provisioning/deprovisioning for compliance.
• Resolve Level 2 support tickets and assist end users.
• Assist in system configurations and monitoring setup.
• Contribute to strategic planning like demand management and roadmap development.

Skills

Analytical thinking

Problem solving

Communication skills

Independent worker

Stakeholder management

Team collaboration

Education

Bachelor's degree

Associate degree (considered with experience)

Tools

Ticket management systems

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Business Systems Specialist (IT)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to :

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This is a role based in Bogotá, Colombia.

Serve as a strategic liaison between IT and business stakeholders to translate business needs into scalable and effective technology solutions. This role provides end-to-end support to assigned business areas by leveraging IT and business expertise to analyze processes, define requirements, and develop business cases that drive operational efficiency and business value.

Additionally, the role supports system stability and operations by managing user support, application access, and system health for the Vaisala ViewLinc application within Abbott Medical Devices IT.

What You'll Do

• Responsible for compliance with applicable Corporate and Divisional policies and procedures.
• Act as a bridge between business stakeholders and IT to translate needs into technical requirements.
• Analyze business processes, identify improvement opportunities, and implement solutions.
• Develop business requirements and contribute to business case creation for initiatives.
• Support initiatives and projects across different phases, from discovery through implementation.
• Partner with corporate service providers to evaluate and leverage existing applications.
• Maintain system health by following established guidelines and procedures.
• Manage user access provisioning/deprovisioning to ensure compliance.
• Resolve Level 2 support tickets and provide assistance to end users.
• Assist in system configurations, including setup of monitoring locations.
• Manage initiatives according to defined milestones and timelines.
• Identify and implement process improvements to drive efficiency.
• Provide guidance to less experienced team members and support staff.
• Contribute to strategic planning activities such as demand management and roadmap development.
• May conduct user training and support adoption of systems.

Required Qualifications

• Bachelor's degree required (Associate degree may be considered depending on experience).
• Minimum 1 year of experience in IT systems support, business analysis, or related roles.
• Experience working with business stakeholders and translating requirements into solutions.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong interpersonal and communication skills.
• Experience with systems support, ticket management, or application administration is preferred.
• Ability to manage multiple priorities and work in a team environment.

Abbott is an Equal Opportunity Employer, committed to employee diversity.