Business Systems Specialist

Thornton Tomasetti; Bogotá; On-site; COP 89,280,000 - 156,240,000; Full time

Job summary

Abbott in Bogotá, Colombia is seeking a Business Systems Specialist to support the Vaisala Environmental Monitoring System (EMS) across about 80 sites globally. You will handle day-to-day admin, incident resolution, and RBAC, while coordinating with business users and IT teams for improvements.

The role requires strong analytical and communication skills, plus a background in IT, engineering or related field. This on-site position emphasizes global collaboration and regulatory readiness.

Qualifications

• Bachelor’s degree in IT, CS, engineering, business systems or related field.
• 2+ years of experience supporting enterprise apps or environmental monitoring platforms.
• Experience translating requirements into technology solutions.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Serve as primary contact for business users of the EMS across Abbott sites.
• Provide day-to-day application support: incident resolution and troubleshooting.
• Manage user access provisioning, deprovisioning, and RBAC.
• Configure EMS settings, dashboards, reports, and monitoring.
• Perform system maintenance and health checks for reliability.
• Collaborate with stakeholders, vendors, and IT teams for improvements.
• Support validation, quality, and regulatory compliance activities.
• Create and maintain system documentation and training materials.
• Deliver user training and knowledge transfer sessions.

Skills

Analytical skills

Troubleshooting

Communication

Stakeholder management

Cross-functional teamwork

Education

Bachelor's degree in Information Technology or related field

Tools

ITSM tools

Job description

Business Systems Specialist

At Abbott, we promote equal opportunity. We encourage persons with disabilities to apply, ensuring an inclusive and accessible recruitment process. Applicants must have a valid disability certificate issued by an authorized entity to ensure appropriate support and accommodations throughout the selection process.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based in Bogotá, Colombia.

What You'll Do

• Serve as the primary point of contact for business users supporting the Vaisala Environmental Monitoring System (EMS) across approximately 80 Abbott manufacturing and laboratory sites globally.
• Provide day-to-day application support, including incident resolution, troubleshooting, root cause analysis, and management of Level 2 support requests.
• Administer user access management activities, including account provisioning, deprovisioning, and role-based access controls in compliance with applicable policies and procedures.
• Configure and maintain EMS application settings, dashboards, reports, and monitoring capabilities to support business and compliance requirements.
• Perform routine system maintenance and health monitoring activities to ensure platform reliability, performance, and availability.
• Troubleshoot device communications, sensor connectivity, and environmental monitoring infrastructure issues across supported sites.
• Partner closely with business stakeholders, site personnel, vendors, and IT teams to ensure effective utilization and continuous improvement of the EMS platform.
• Support system expansion, deployment, and enhancement initiatives, including configuration activities, testing, documentation, and implementation support.
• Gather, analyze, and translate business requirements into effective system solutions and enhancements.
• Develop and maintain system documentation, support procedures, knowledge articles, and training materials.
• Deliver user training and knowledge transfer sessions to support adoption and effective use of the environmental monitoring platform.
• Provide technical expertise and guidance related to environmental monitoring solutions and best practices.
• Support validation, quality, and regulatory compliance activities to ensure adherence to applicable standards and requirements.
• Collaborate with global teams to drive process improvements, operational excellence, and standardization across Abbott sites.
• Contribute to strategic initiatives and continuous improvement efforts related to environmental monitoring technologies and processes.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Systems, Life Sciences, or a related field.
• Minimum 2 years of experience supporting enterprise applications, business systems, environmental monitoring platforms, or similar technologies.
• Experience in application administration, system configuration, user access management, and technical support.
• Experience working with business stakeholders and translating requirements into technology solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently with minimal supervision in a global environment.
• Strong interpersonal, organizational, and communication skills.
• Experience managing multiple priorities and working in cross‑functional teams.
• Knowledge of software validation, change management, and quality processes is preferred.
• Professional proficiency in English.

Preferred Qualifications

• Experience with Vasaila Environmental Monitoring System (EMS) or similar environmental monitoring platforms.
• Experience supporting GxP-regulated environments.
• Understanding of manufacturing, laboratory, quality, or healthcare operations.
• Knowledge of environmental monitoring technologies, sensors, and data acquisition systems.
• Experience supporting global enterprise applications.
• Familiarity with Computer System Validation (CSV) practices.
• Experience working with IT Service Management (ITSM) processes and tools.
• Comfortable using generative AI tools to enhance productivity and problem‑solving.

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Services & Solutions Delivery

DIVISION: BTS Business Technology Services

LOCATION: Colombia > Bogota : Building II

ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Yes SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We promote equal opportunity. We encourage persons with disabilities to apply, ensuring an inclusive and accessible recruitment process.