Business Analyst – Salesforce Platform

Sycomp; Colombia; Híbrido; COP 9.000.000 - 15.000.000; Jornada completa

Descripción de la vacante

Sycomp seeks a Business Analyst with hands-on Salesforce experience to bridge business stakeholders and technical teams. You will partner with leaders across Sales, Service, Operations, and Finance to define requirements, design scalable Salesforce solutions, and guide them through testing, deployment, and optimization.

You will collaborate with admins, developers, and architects to ensure alignment with platform best practices while driving adoption, governance, and data quality across global

Formación

• 3+ years of experience as a Business Analyst, Product Analyst, CRM Analyst, or similar role.
• 2+ years of hands-on experience with Salesforce platform.
• Experience gathering requirements and working with business stakeholders.
• Strong understanding of Salesforce data models, Flows, reports, dashboards, validation rules, and security concepts.

Responsabilidades

• Partner with business stakeholders across Sales, Service, Operations, and Finance to gather, analyze, and document business requirements.
• Facilitate workshops, discovery sessions, and stakeholder interviews to uncover business needs and opportunities for improvement.
• Map current and future state business processes and identify opportunities for automation within Salesforce.
• Create user stories, process flows, functional specifications, and acceptance criteria.
• Collaborate with Salesforce Administrators, Developers, and Architects to design solutions aligned with best practices.
• Support data migration, reporting, integration, and overall solution design activities.

Conocimientos

Salesforce expertise

Business analysis

Stakeholder communication

Agile / hybrid delivery

English communication

Herramientas

Salesforce

MuleSoft

Descripción del empleo

We are looking for a Business Analyst with hands-on Salesforce platform experience to serve as the bridge between business stakeholders and technical teams. In this role, you will partner with leaders across Sales, Service, Operations, and Finance to understand business challenges, gather and analyze requirements, and translate those needs into scalable Salesforce solutions. You will play a key role throughout the entire project lifecycle, from discovery and solution design through testing, deployment, and ongoing optimization.

Success in this role requires strong communication skills, business process analysis expertise, and a solid understanding of Salesforce capabilities. You will work closely with administrators, developers, and architects to ensure business requirements are delivered effectively while aligning with Salesforce best practices and organizational objectives.

About Sycomp

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management, and security solutions. Our diverse team of consultants and engineers delivers innovative technology solutions that help organizations solve complex business challenges and execute large-scale IT initiatives worldwide.

Headquartered in Silicon Valley, California, Sycomp operates state-of-the-art integration and warehouse centers and leverages strategic technology partnerships to support customers across the globe. With successful project delivery experience spanning more than 150 countries, we help Fortune 500 organizations and global partners deploy, manage, and scale critical technology infrastructure wherever business takes them.

At Sycomp, we foster a collaborative, customer-focused culture where innovation, accountability, and continuous improvement drive everything we do. We believe in empowering our employees, investing in professional development, and providing opportunities to work on impactful global projects alongside talented colleagues around the world.

What You’ll Do

Requirements Discovery & Analysis

• Partner with business stakeholders across Sales, Service, Operations, and Finance to gather, analyze, and document business requirements.
• Facilitate workshops, discovery sessions, and stakeholder interviews to uncover business needs and opportunities for improvement.
• Map current and future state business processes and identify opportunities for automation and optimization within Salesforce.
• Create user stories, process flows, functional specifications, and acceptance criteria.
• Collaborate with Salesforce Administrators, Developers, and Architects to design effective solutions aligned with platform best practices.
• Evaluate business requirements and recommend declarative versus custom development approaches.
• Support data migration, reporting, integration, and overall solution design activities.
• Maintain knowledge of Salesforce capabilities, data models, and platform functionality.

Delivery & Execution

• Support projects through the full development lifecycle, including backlog grooming, sprint planning, testing, and release management.
• Act as the primary liaison between business and technical teams, ensuring clear communication and alignment.
• Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and stakeholder sign-off.
• Assist with training, release communications, and change management initiatives.
• Monitor adoption and business outcomes following implementation.
• Maintain accurate documentation of business processes, configurations, and system changes.
• Promote data quality, governance, and security best practices.
• Identify opportunities to enhance operational efficiency through Salesforce capabilities.

What You’ll Bring

Required Qualifications

• 3+ years of experience as a Business Analyst, Product Analyst, CRM Analyst, or similar role.
• 2+ years of hands-on experience working with the Salesforce platform.
• Experience gathering requirements and working directly with business stakeholders.
• Strong understanding of Salesforce data models, Flows, reports, dashboards, validation rules, and security concepts.
• Experience writing user stories, acceptance criteria, and functional documentation.
• Strong analytical, problem-solving, and communication skills.
• Experience working within Agile or hybrid delivery environments.
• Professional English communication skills, both written and verbal.

Preferred Qualifications

• Salesforce certifications such as Administrator, Business Analyst, Advanced Administrator, or Platform App Builder.
• Familiarity with Apex, Lightning Web Components (LWC), and Salesforce integrations.
• Experience with integration platforms such as MuleSoft, Workato, or similar technologies.
• Experience with reporting and analytics tools including Salesforce Reports & Dashboards, CRM Analytics, Tableau, or Power BI.
• Experience supporting global teams and stakeholders.

Technology Means the World to Us

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.

Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/

Equal Opportunity Statement

Sycomb is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomb will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail]

Sycomb may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.