Business Analyst

iQor; Perímetro Urbano Medellín; Remote; COP 90,000,000 - 120,000,000; Full time

Job summary

iQor is seeking a Business Analyst – Global Recruiting Transformation to support global initiatives aimed at improving recruiting processes, technology, and user experiences. You will collaborate with Recruiting, Product, Technology, HRIS, Operations, and regional teams to understand needs and translate them into scalable solutions.

In this role you will map current and future-state recruiting processes, define requirements, write user stories, and support system implementations across multiple

Qualifications

• Bachelor's degree or equivalent experience in Business Analysis, Operations, HR/Recruiting, Process Improvement, Technology, or a related field.
• 3–5 years of experience in business analysis, process analysis, transformation, HR/recruiting operations, or technology implementation.
• At least 2 years of hands-on experience gathering requirements and mapping business processes.
• Experience supporting system implementations, enhancements, UAT, or process transformation initiatives.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to translate complex business needs into clear and actionable requirements.
• Experience working with cross-functional teams across different countries, cultures, and time zones.
• Strong proficiency in Excel, PowerPoint, Word, and collaboration tools.
• Experience with process-mapping tools such as Visio, Lucidchart, Miro, or similar.
• Familiarity with requirements/project tools such as Jira, Azure DevOps, Monday.com, Smartsheet, or similar.

Responsibilities

• Gather and analyze business and functional requirements through stakeholder interviews and workshops.
• Map current-state and future-state recruiting processes and identify opportunities for improvement.
• Translate business needs into requirements, user stories, process flows, business rules, and acceptance criteria.
• Identify process gaps, risks, dependencies, and opportunities for automation and simplification.
• Partner with Recruiting, Product, Technology, HRIS, Operations, and vendors to define effective solutions.
• Support system implementations, enhancements, UAT, testing, and solution validation.
• Ensure requirements are documented, approved, and traceable throughout the implementation lifecycle.
• Support global and regional rollouts, identifying local requirements and process variations.
• Develop and maintain SOPs, process maps, playbooks, RACIs, and other process documentation.
• Assess the impact of process and technology changes on recruiters, hiring managers, and other users.
• Partner with Enablement teams to support training and adoption of new processes and systems.
• Conduct post-go-live reviews and identify opportunities for continuous improvement.

Skills

Business Analysis

Requirements gathering

Stakeholder interviews

Process improvement

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Visio

Lucidchart

Miro

Jira

Azure DevOps

Monday.com

Smartsheet

Job description

Business Analyst – Global Recruiting Transformation

Work Modality: Remote (with availability to work from the office as required)

About the Role

We are looking for a Business Analyst – Global Recruiting Transformation to support global initiatives focused on improving recruiting processes, technology, and user experiences.

In this role, you will work closely with Recruiting, Product, Technology, HRIS, Operations, and global teams to understand business needs, identify process gaps, define requirements, and translate them into scalable solutions.

You will play a key role in connecting business operations with technology, helping ensure that new recruiting processes and systems are clearly defined, properly tested, and successfully implemented across different countries and sites.

Key Responsibilities

• Gather and analyze business and functional requirements through stakeholder interviews and workshops.
• Map current-state and future-state recruiting processes and identify opportunities for improvement.
• Translate business needs into requirements, user stories, process flows, business rules, and acceptance criteria.
• Identify process gaps, risks, dependencies, and opportunities for automation and simplification.
• Partner with Recruiting, Product, Technology, HRIS, Operations, and vendors to define effective solutions.
• Support system implementations, enhancements, UAT, testing, and solution validation.
• Ensure requirements are documented, approved, and traceable throughout the implementation lifecycle.
• Support global and regional rollouts, identifying local requirements and process variations.
• Develop and maintain SOPs, process maps, playbooks, RACIs, and other process documentation.
• Assess the impact of process and technology changes on recruiters, hiring managers, and other users.
• Partner with Enablement teams to support training and adoption of new processes and systems.
• Conduct post-go-live reviews and identify opportunities for continuous improvement.

What We're Looking For

• Bachelor's degree or equivalent experience in Business Analysis, Operations, HR/Recruiting, Process Improvement, Technology, or a related field.
• 3–5 years of experience in business analysis, process analysis, transformation, HR/recruiting operations, or technology implementation.
• At least 2 years of hands-on experiencegathering requirements and mapping business processes.
• Experience supporting system implementations, enhancements, UAT, or process transformation initiatives.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to translate complex business needs into clear and actionable requirements.
• Experience working with cross-functional teams across different countries, cultures, and time zones.
• Strong proficiency in Excel, PowerPoint, Word, and collaboration tools.
• Experience with process-mapping tools such as Visio, Lucidchart, Miro, or similar.
• Familiarity with requirements/project tools such as Jira, Azure DevOps, Monday.com, Smartsheet, or similar.

Preferred Qualifications

• Experience with ATS, CRM, HRIS, or recruiting technology.
• Experience with Agile methodologies, user stories, UAT, and defect management.
• Experience supporting global or multi-site implementations.
• Knowledge of recruiting workflows, candidate journeys, or high-volume recruiting operations.

Why This Role Matters

This is an opportunity to contribute to global recruiting transformation initiatives, connecting business strategy, recruiting operations, and technology to create more scalable and consistent experiences across geographies.