Brazilian Portuguese-Speaking Agent – Athens

Cross Border Talents; Isla de Mompós; Sur place; COP 86 291 000 - 115 054 000; Plein temps

Avantages offerts par ce poste

Well-being support

Ticket Restaurant food card

Cross-training

Career progression to Senior Agent

International environment

Résumé du poste

Cross Border Talents is seeking a Brazilian Portuguese-speaking Agent to support users across content moderation and online integrity. You will review content for policy violations, assist with account access and payments, and respond to users via chat, email, and calls to ensure a safe online experience.

The role offers cross-skilling and clear progression toward Senior Agent positions, with an international, multicultural team and ongoing development opportunities.

Qualifications

• Fluent English required (B2-C1) depending on workflow.
• 1–3 years of experience in customer support, BPO or technical support.
• Experience with B2C or gaming-related products is a plus.
• Strong decision-making and critical-thinking skills.

Responsabilités

• Moderate user-generated content across online platforms.
• Review ads, videos, posts for policy violations.
• Ensure content complies with community standards and platform policies.
• Identify potential intellectual property infringements and other violations.
• Provide customer support via chat, email, and outbound calls.
• Assist users with account access and payment inquiries.
• Investigate abuse, harassment, and other policy violations.
• Review user interactions and content for codes of conduct compliance.
• Identify gaps in policies and elevate relevant cases.
• Maintain accuracy and efficiency while workflows evolve.

Connaissances

B2-C1 English

1-3 years experience

Critical thinking

Multitasking

Cultural awareness

Typing 30 WPM

Policy understanding

Description du poste

About the job Brazilian Portuguese-Speaking Agent - Athens

About the Role

Join an international team dedicated to creating a safe and positive online experience for users.

As a Brazilian Portuguese-speaking Agent, you will work across content moderation, customer support, and online integrity. You will review user-generated content, ensure compliance with community standards, investigate reports of abuse or harassment, and assist users with account and payment-related issues.

The role is dynamic and offers opportunities for cross-skilling and career development, including progression toward Senior Agent positions based on performance.

Key Responsibilities

• Moderate user-generated content across different online platforms
• Review advertisements, videos, posts, and other content for policy violations
• Ensure content complies with community standards and platform policies
• Identify potential intellectual property infringements and other violations
• Provide customer support through chat, email, and outbound calls
• Assist users with account access and payment-related inquiries
• Investigate reports of abuse, harassment, and other policy violations
• Review user interactions and virtual content for compliance with codes of conduct
• Identify inappropriate or violating content and take appropriate action
• Contribute to the improvement of user policies and integrity procedures
• Identify gaps in existing policies and elevate relevant cases
• Maintain high levels of accuracy and efficiency while adapting to changing workflows

Requirements

• B2-C1 English, depending on the workflow
• 1-3 years of experience in customer support, BPO, or technical support
• B2C or gaming-related experience is an advantage
• Strong decision-making and critical-thinking skills
• High cultural awareness of the target market
• Ability to multitask in a fast-paced environment
• Adaptability and flexibility when dealing with evolving workflows and content
• Typing speed of at least 30 WPM with 85% accuracy
• Familiarity with online community standards and policies
• Ability to understand user idioms, cultural references, and pop culture

What's Offered

• Comprehensive well-being support, including 24/7 access to counselors
• Dedicated activities and facilities supporting employees working with sensitive content
• Food allowance through a Ticket Restaurant card, up to €80 depending on attendance
• Opportunities for cross-training and development across different workflows
• Career progression opportunities toward Senior Agent positions
• International and multicultural working environment

Important

Some workflows may involve exposure to sensitive or potentially disturbing online content. Dedicated well-being resources and support are available to employees working with this type of content.