Bilingual Medical Assistant (eClinicalWorks)

BruntWork; Colombia; Remote; COP 24,000,000 - 36,000,000; Full time

Benefits offered by this job

Health Insurance Coverage

Remote work from home

Job summary

BruntWork seeks a bilingual Medical Assistant fluent in Spanish and English to support physicians and ensure a seamless patient experience. You will manage scheduling, communications, insurance authorizations, and EMR documentation using eClinicalWorks.

This remote role requires 2+ years in medical settings, HIPAA training, and the ability to handle high call volumes. Immediate hiring with health insurance coverage.

Qualifications

• Proficiency in ECW (eClinicalWorks) is REQUIRED.
• 2+ years handling medical insurance authorizations.
• Bilingual in English and Spanish (written and verbal).
• HIPAA training completed (certification preferred).
• Strong multitasking, organizational, and prioritization skills.
• Experience in fast-paced medical office settings.

Responsibilities

• Manage patient scheduling, rescheduling, reminders, and calendars.
• Handle patient communications via calls, messages, emails, and portal.
• Process intake forms, insurance verification, authorizations, and referrals.
• Maintain EMR with operative reports, pathology, labs, imaging, and records.
• Support billing and claims including charge entry and denials follow-up.
• Coordinate procedure prep and post-visit instructions.
• Draft correspondence to physicians, patients, and insurers.
• Monitor test results and ensure timely provider review.
• Assist with HIPAA compliance and quality initiatives.
• Facilitate telehealth workflows and document encounters.
• Willing to work extra hours as needed; align with office ops.

Skills

Bilingual EN/ES

Scheduling

EMR proficiency

Insurance authorizations

HIPAA training

Phone & email handling

Tools

ECW (eClinicalWorks)

Job description

Our client is looking for a Bilingual Medical Assistant fluent in Spanish and English to support physicians and ensure a seamless patient experience. Utilizing your expertise in eClinicalWorks and medical insurance authorizations, you will manage scheduling, patient communication, and critical administrative workflows. This is an exceptional opportunity for a detail-oriented, bilingual healthcare professional looking to make a meaningful impact in a fast-paced medical practice.

Schedule

Monday - Friday, 8:30 AM - 5:00 PM Pacific Time, with 30-minute unpaid break (40 work hours per week)

Responsibilities

• Managing patient scheduling, rescheduling, reminders, and provider calendars.
• Handling patient communication, including phone calls, voicemails, texts, emails, and portal messages.
• Processing intake forms, insurance verification, prior authorizations, and referrals.
• Preparing and maintaining accurate and complete electronic medical records (EMR), including uploading and organizing operative reports, pathology, labs, imaging, and outside records.
• Assisting with billing and claims support, including charge entry, denial follow-up, pre-authorizations, and coordination with billing staff.
• Coordinating procedure preparation and follow-up, including sending instructions, confirming patient readiness, and documenting communication.
• Drafting and routing letters, forms, and communications to referring physicians, patients, and insurance carriers.
• Monitoring results and ensuring timely provider review of pathology, imaging, and laboratory reports.
• Supporting compliance and quality initiatives, including HIPAA compliance, tracking turnaround times, and maintaining office logs.
• Facilitating telehealth workflows, including sending links, troubleshooting access, and documenting encounters.
• Performing any other administrative or medical office support duties reasonably required to ensure efficient and effective practice operations.
• The MA agrees that their role is broad in scope and encompasses any task related to the daily operations of the medical office.

Requirements

• Proficiency in ECW (eClinicalWorks) is REQUIRED. Applicants must create a video recording describing their experience in using ECW.
• Strong hands-on experience in the medical field, not just interpretation.
• 2+ years handling medical insurance authorizations.
• Bilingual in English and Spanish (written and verbal).
• Must have had HIPAA training (HIPAA certification is preferred).
• Comfortable managing high call volumes and emails.
• Strong multitasking, organizational, and prioritization skills.
• Experience in fast-paced medical office settings.
• Responsible, dependable, and willing to work extra hours as needed.
• Leadership mindset with initiative.
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage