Bilingual Legal Intake Specialist — Remote

Bush and Bush Law Group; Bogotá ciudad; Presencial; COP 17.001.000 - 25.502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Professional growth

Culture & teamwork

Descripción de la vacante

Bush & Bush Law Group is seeking a bilingual Legal Intake Specialist (English/Spanish) to be the first point of contact for potential clients. You will gather essential information, assess eligibility, and explain the intake process with empathy and professionalism.

The ideal candidate has strong communication skills, experience in customer service or intake, and proficiency with case management tools. Compensation includes commissions in addition to base pay, with opportunities for growth in a

Formación

• Bi-lingual (English/Spanish) required.
• High school diploma or equivalent; some college helpful.
• Experience in legal environment or customer service/intake preferred.
• Strong communication and customer-service focus.
• Organizational skills and ability to manage multiple tasks.

Responsabilidades

• Inbound call management from potential clients involved in auto accidents.
• Gather essential information about the accident and legal representation needs.
• Explain legal processes and firm services to clients empathetically and clearly.
• Document and update client information in electronic systems for attorneys.

Conocimientos

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Empathy

Educación

High school diploma

Some college coursework

Herramientas

Microsoft Office

Case management software

Excel

Descripción del empleo

Bush & Bush Law Group is seeking a bilingual Legal Intake Specialist (English/Spanish) to be the first point of contact for potential clients. You will gather essential information, assess eligibility, and explain the intake process with empathy and professionalism.

The ideal candidate has strong communication skills, experience in customer service or intake, and proficiency with case management tools. Compensation includes commissions in addition to base pay, with opportunities for growth in a